- Главная
- Курсы
- Управление современным предприятием
- Управление информацией и технологиями на предприятии
ITIL V3 2011 Continual Service Improvement CSI
направление: Управление современным предприятием
Даты проведения курса
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[CATALOG_WIDTH] =>
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[CATALOG_HEIGHT] =>
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[~CATALOG_VAT] =>
[CATALOG_VAT_ID] =>
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[CATALOG_RECUR_SCHEME_LENGTH] =>
[~CATALOG_RECUR_SCHEME_LENGTH] =>
[CATALOG_TRIAL_PRICE_ID] =>
[~CATALOG_TRIAL_PRICE_ID] =>
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[CATALOG_PURCHASING_PRICE] =>
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[BAN_SYM] => ,;
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[~DESCRIPTION] =>
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[NAME] => Скидки
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[XML_ID] =>
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[size] => 1
[width] => 0
[group] => N
[multiple] => N
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[XML_ID] =>
[FILE_TYPE] =>
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[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Новинка
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[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
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[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, часов
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
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[PROPERTY_VALUE_ID] => 5142386
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[~DESCRIPTION] =>
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[DURATION_DAYS] => Array
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[XML_ID] =>
[FILE_TYPE] =>
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[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, дней
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 3
[PROPERTY_VALUE_ID] => 5142387
[DESCRIPTION] =>
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[~DESCRIPTION] =>
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[COURSE_CODE] => Array
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[XML_ID] =>
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[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Код курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
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[PROPERTY_VALUE_ID] => 5142388
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[~DESCRIPTION] =>
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[ACTION_NUMBER] => Array
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[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
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[SEARCHABLE] => N
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[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
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[~DEFAULT_VALUE] =>
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[VALUE_SORT] =>
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)
[MARKER] => Array
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[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
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[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
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[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
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[~DEFAULT_VALUE] =>
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[VALUE_XML_ID] =>
[VALUE_SORT] =>
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[PROPERTY_VALUE_ID] => 5142389
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[~DESCRIPTION] =>
)
[HINT] => Array
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[CODE] => HINT
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[PROPERTY_TYPE] => S
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[LIST_TYPE] => L
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[XML_ID] =>
[FILE_TYPE] =>
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[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Примечание
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[B_SPECIAL_PRICE] => Array
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[IBLOCK_ID] => 24
[NAME] => B_SPECIAL_PRICE
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[PROPERTY_TYPE] => N
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[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
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[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => B_SPECIAL_PRICE
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
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[LIST_TYPE] => L
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[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
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[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Стандартная цена для 1 чел.
[~DEFAULT_VALUE] =>
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[~DESCRIPTION] =>
)
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[LIST_TYPE] => L
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[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Подкатегория курса 4
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 80
[PROPERTY_VALUE_ID] => 5142393
[DESCRIPTION] =>
[~VALUE] => 80
[~DESCRIPTION] =>
)
[SHOW_TO_MAIN] => Array
(
[ID] => 189
[IBLOCK_ID] => 24
[NAME] => Показывать на главной
[ACTIVE] => Y
[SORT] => 500
[CODE] => SHOW_TO_MAIN
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Показывать на главной
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
)
[DISPLAY_PROPERTIES] => Array
(
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 20.07.2022
[PROPERTY_VALUE_ID] => 5142391
[DESCRIPTION] =>
[~VALUE] => 20.07.2022
[~DESCRIPTION] =>
[DISPLAY_VALUE] => 20.07.2022
)
)
[PRODUCT] => Array
(
[TYPE] => 4
[AVAILABLE] => Y
[MEASURE] =>
[VAT_ID] =>
[VAT_RATE] =>
[VAT_INCLUDED] => N
[QUANTITY] => 0
[QUANTITY_TRACE] => N
[CAN_BUY_ZERO] => N
[SUBSCRIPTION] =>
[BUNDLE] => N
)
[ITEM_PRICE_MODE] => S
[ITEM_PRICES] => Array
(
[0] => Array
(
[UNROUND_BASE_PRICE] => 26000
[UNROUND_PRICE] => 26000
[BASE_PRICE] => 26000
[PRICE] => 26000
[ID] => 64637
[PRICE_TYPE_ID] => 1
[CURRENCY] => RUB
[DISCOUNT] => 0
[PERCENT] => 0
[VAT] => 0
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[QUANTITY_HASH] => ZERO-INF
[MEASURE_RATIO_ID] =>
[PRINT_BASE_PRICE] => 26 000 руб.
[RATIO_BASE_PRICE] => 26000
[PRINT_RATIO_BASE_PRICE] => 26 000 руб.
[PRINT_PRICE] => 26 000 руб.
[RATIO_PRICE] => 26000
[PRINT_RATIO_PRICE] => 26 000 руб.
[PRINT_DISCOUNT] => 0 руб.
[RATIO_DISCOUNT] => 0
[PRINT_RATIO_DISCOUNT] => 0 руб.
[PRINT_VAT] => 0 руб.
[RATIO_VAT] => 0
[PRINT_RATIO_VAT] => 0 руб.
[MIN_QUANTITY] => 1
)
)
[ITEM_QUANTITY_RANGES] => Array
(
[ZERO-INF] => Array
(
[HASH] => ZERO-INF
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[SORT_FROM] => 0
[SORT_TO] => INF
)
)
[ITEM_MEASURE_RATIOS] => Array
(
[0] => Array
(
[ID] => 0
[RATIO] => 1
[IS_DEFAULT] => Y
)
)
[ITEM_MEASURE] => Array
(
[ID] =>
[TITLE] => место
[~TITLE] => место
)
[ITEM_MEASURE_RATIO_SELECTED] => 0
[ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF
[ITEM_PRICE_SELECTED] => 0
[CHECK_QUANTITY] =>
[CATALOG_MEASURE_NAME] => место
[~CATALOG_MEASURE_NAME] => место
[CAN_BUY] => 1
[ITEM_PRICES_CAN_BUY] => 1
[~BUY_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=BUY&id=62271
[BUY_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=BUY&id=62271
[~ADD_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=ADD2BASKET&id=62271
[ADD_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=ADD2BASKET&id=62271
[~SUBSCRIBE_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=SUBSCRIBE_PRODUCT&id=62271
[SUBSCRIBE_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=SUBSCRIBE_PRODUCT&id=62271
[~COMPARE_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=ADD_TO_COMPARE_LIST&id=62271
[COMPARE_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=ADD_TO_COMPARE_LIST&id=62271
[~COMPARE_DELETE_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=DELETE_FROM_COMPARE_LIST&id=62271
[COMPARE_DELETE_URL] => /courses/ITILCSI/?ELEMENT_CODE=ITILCSI&action=DELETE_FROM_COMPARE_LIST&id=62271
[CATALOG_MEASURE_RATIO] => 1
[OFFER_GROUP] =>
[RATIO_PRICE] => Array
(
[VALUE] => 26000
[DISCOUNT_VALUE] => 26000
[PRINT_VALUE] => 26 000 руб.
[PRINT_DISCOUNT_VALUE] => 26 000 руб.
[DISCOUNT_DIFF] => 0
[PRINT_DISCOUNT_DIFF] => 0 руб.
[DISCOUNT_DIFF_PERCENT] => 0
[CURRENCY] => RUB
)
[MORE_PHOTO] => Array
(
[0] => Array
(
[SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png
[WIDTH] => 150
[HEIGHT] => 150
)
)
[MORE_PHOTO_COUNT] => 1
)
)
- 18.07.2022 Москва записаться
Аудитория курса:
Данный курс предназначен для руководителей и сотрудников подразделений ИТ, а также всех, кто интересуется вопросами эффективного управления сервисами и организации работы ИТ:
Введение в постоянное совершенствование сервисов
Обзор постоянного совершенствования сервисов.
Управление сервисами как практика
Сервисы и управление сервисами. Базовые концепции. Управление и управляющие системы. Жизненный цикл сервисов.
Принципы постоянного улучшения сервисов
Подходы постоянного улучшения сервисов. Постоянное улучшение сервисов и организационные изменения. Владение. Реестр CSI. Внешние и внутренние факторы. Управление уровнем сервисов. Управление знаниями. Цикл Деминга. Управление сервисами. Управление ИТ. Структуры, модели, стандарты и системы качества. Входы и выходы CSI.
Процессы постоянного совершенствования сервисов
Семь шагов совершенствования процесса.
Инструменты и методы постоянного совершенствования сервисов
Инструменты и методы. Оценки. Сравнительные оценки. Измерения сервисов. Метрики. Возврат инвестиций. Отчетность. CSI и другие процессы управления сервисами.
Организация постоянного совершенствования сервисов
Организационное развитие. Функции. Роли. Привлечение клиентов. Модель RACI. Компетенции и обучение.
Технологические аспекты
Инструменты для поддержки мероприятий CSI.
Реализация постоянного совершенствования сервисов
Критические условия для реализации CSI. Начало CSI. Управление. CSI и организационные изменения. Стратегия и планирование коммуникаций.
Проблемы, риски и критические факторы успеха
Проблемы. Критические факторы успеха. Риски.