- Главная
- Курсы
- Управление современным предприятием
- Управление информацией и технологиями на предприятии
ITIL V3 2011 Continual Service Improvement CSI
направление: Управление современным предприятием
Даты проведения курса
Array ( [0] => Array ( [PRICES] => Array ( [BASE] => Array ( [PRICE_ID] => 1 [ID] => 65988 [CAN_ACCESS] => Y [CAN_BUY] => Y [MIN_PRICE] => Y [CURRENCY] => RUB [VALUE_VAT] => 30000 [VALUE_NOVAT] => 30000 [DISCOUNT_VALUE_VAT] => 30000 [DISCOUNT_VALUE_NOVAT] => 30000 [ROUND_VALUE_VAT] => 30000 [ROUND_VALUE_NOVAT] => 30000 [VALUE] => 30000 [UNROUND_DISCOUNT_VALUE] => 30000 [DISCOUNT_VALUE] => 30000 [DISCOUNT_DIFF] => 0 [DISCOUNT_DIFF_PERCENT] => 0 [VATRATE_VALUE] => 0 [DISCOUNT_VATRATE_VALUE] => 0 [ROUND_VATRATE_VALUE] => 0 [PRINT_VALUE_NOVAT] => 30 000 руб. [PRINT_VALUE_VAT] => 30 000 руб. [PRINT_VATRATE_VALUE] => 0 руб. [PRINT_DISCOUNT_VALUE_NOVAT] => 30 000 руб. [PRINT_DISCOUNT_VALUE_VAT] => 30 000 руб. [PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб. [PRINT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_DIFF] => 0 руб. ) ) [PRICE_MATRIX] => [MIN_PRICE] => Array ( [PRICE_ID] => 1 [ID] => 65988 [CAN_ACCESS] => Y [CAN_BUY] => Y [MIN_PRICE] => Y [CURRENCY] => RUB [VALUE_VAT] => 30000 [VALUE_NOVAT] => 30000 [DISCOUNT_VALUE_VAT] => 30000 [DISCOUNT_VALUE_NOVAT] => 30000 [ROUND_VALUE_VAT] => 30000 [ROUND_VALUE_NOVAT] => 30000 [VALUE] => 30000 [UNROUND_DISCOUNT_VALUE] => 30000 [DISCOUNT_VALUE] => 30000 [DISCOUNT_DIFF] => 0 [DISCOUNT_DIFF_PERCENT] => 0 [VATRATE_VALUE] => 0 [DISCOUNT_VATRATE_VALUE] => 0 [ROUND_VATRATE_VALUE] => 0 [PRINT_VALUE_NOVAT] => 30 000 руб. [PRINT_VALUE_VAT] => 30 000 руб. [PRINT_VATRATE_VALUE] => 0 руб. [PRINT_DISCOUNT_VALUE_NOVAT] => 30 000 руб. [PRINT_DISCOUNT_VALUE_VAT] => 30 000 руб. [PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб. [PRINT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_DIFF] => 0 руб. ) [CATALOG_GROUP_ID_1] => 1 [~CATALOG_GROUP_ID_1] => 1 [CATALOG_GROUP_NAME_1] => Базовая цена [~CATALOG_GROUP_NAME_1] => Базовая цена [CATALOG_CAN_ACCESS_1] => Y [~CATALOG_CAN_ACCESS_1] => Y [CATALOG_CAN_BUY_1] => Y [~CATALOG_CAN_BUY_1] => Y [CATALOG_PRICE_ID_1] => 65988 [~CATALOG_PRICE_ID_1] => 65988 [CATALOG_PRICE_1] => 30000.00 [~CATALOG_PRICE_1] => 30000.00 [CATALOG_CURRENCY_1] => RUB [~CATALOG_CURRENCY_1] => RUB [CATALOG_QUANTITY_FROM_1] => [~CATALOG_QUANTITY_FROM_1] => [CATALOG_QUANTITY_TO_1] => [~CATALOG_QUANTITY_TO_1] => [CATALOG_EXTRA_ID_1] => [~CATALOG_EXTRA_ID_1] => [ID] => 63690 [~ID] => 63690 [IBLOCK_ID] => 24 [~IBLOCK_ID] => 24 [PROPERTY_85_VALUE] => 48587 [~PROPERTY_85_VALUE] => 48587 [PROPERTY_85_VALUE_ID] => 5478771 [~PROPERTY_85_VALUE_ID] => 5478771 [PREVIEW_PICTURE] => [~PREVIEW_PICTURE] => [DETAIL_PICTURE] => [~DETAIL_PICTURE] => [PROPERTY_DATE_FROM_VALUE] => 13.03.2023 [~PROPERTY_DATE_FROM_VALUE] => 13.03.2023 [PROPERTY_DATE_FROM_VALUE_ID] => 5478778 [~PROPERTY_DATE_FROM_VALUE_ID] => 5478778 [NAME] => ITIL V3 2011 Continual Service Improvement CSI [~NAME] => ITIL V3 2011 Continual Service Improvement CSI [SORT_HASH] => 494d2273cf6153e2f977c9cdf226564c [LINK_ELEMENT_ID] => 48587 [PROPERTIES] => Array ( [CML2_LINK] => Array ( [ID] => 85 [IBLOCK_ID] => 24 [NAME] => Элемент каталога [ACTIVE] => Y [SORT] => 5 [CODE] => CML2_LINK [DEFAULT_VALUE] => [PROPERTY_TYPE] => E [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => CML2_LINK [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 25 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => SKU [USER_TYPE_SETTINGS] => Array ( [VIEW] => A [SHOW_ADD] => N [MAX_WIDTH] => 0 [MIN_HEIGHT] => 24 [MAX_HEIGHT] => 1000 [BAN_SYM] => ,; [REP_SYM] => [OTHER_REP_SYM] => [IBLOCK_MESS] => N ) [HINT] => [~NAME] => Элемент каталога [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 48587 [PROPERTY_VALUE_ID] => 5478771 [DESCRIPTION] => [~VALUE] => 48587 [~DESCRIPTION] => ) [CITY] => Array ( [ID] => 92 [IBLOCK_ID] => 24 [NAME] => Город проведения [ACTIVE] => Y [SORT] => 500 [CODE] => CITY [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => Y [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Город проведения [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => Москва [PROPERTY_VALUE_ID] => 5478780 [DESCRIPTION] => [~VALUE] => Москва [~DESCRIPTION] => ) [MAX_COUNT] => Array ( [ID] => 100 [IBLOCK_ID] => 24 [NAME] => Исходное количество мест [ACTIVE] => Y [SORT] => 500 [CODE] => MAX_COUNT [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Исходное количество мест [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [DATE_FROM] => Array ( [ID] => 101 [IBLOCK_ID] => 24 [NAME] => Начало курса [ACTIVE] => Y [SORT] => 500 [CODE] => DATE_FROM [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => DateTime [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Начало курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 13.03.2023 [PROPERTY_VALUE_ID] => 5478778 [DESCRIPTION] => [~VALUE] => 13.03.2023 [~DESCRIPTION] => ) [DATE_TO] => Array ( [ID] => 102 [IBLOCK_ID] => 24 [NAME] => Окончание курса [ACTIVE] => Y [SORT] => 500 [CODE] => DATE_TO [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => DateTime [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Окончание курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 15.03.2023 [PROPERTY_VALUE_ID] => 5478779 [DESCRIPTION] => [~VALUE] => 15.03.2023 [~DESCRIPTION] => ) [FLAG_SALE] => Array ( [ID] => 141 [IBLOCK_ID] => 24 [NAME] => Скидки [ACTIVE] => Y [SORT] => 500 [CODE] => FLAG_SALE [DEFAULT_VALUE] => [PROPERTY_TYPE] => L [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => C [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Скидки [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => [VALUE_ENUM_ID] => ) [IN_ACTION] => Array ( [ID] => 142 [IBLOCK_ID] => 24 [NAME] => Участвует в акциях [ACTIVE] => Y [SORT] => 500 [CODE] => IN_ACTION [DEFAULT_VALUE] => [PROPERTY_TYPE] => E [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => Y [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 30 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => EList [USER_TYPE_SETTINGS] => Array ( [size] => 1 [width] => 0 [group] => N [multiple] => N ) [HINT] => [~NAME] => Участвует в акциях [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [NEW] => Array ( [ID] => 144 [IBLOCK_ID] => 24 [NAME] => Новинка [ACTIVE] => Y [SORT] => 500 [CODE] => NEW [DEFAULT_VALUE] => [PROPERTY_TYPE] => L [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => C [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Новинка [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => [VALUE_ENUM_ID] => ) [DURATION_HOURS] => Array ( [ID] => 174 [IBLOCK_ID] => 24 [NAME] => Длитеность, часов [ACTIVE] => Y [SORT] => 500 [CODE] => DURATION_HOURS [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Длитеность, часов [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 24 [PROPERTY_VALUE_ID] => 5478774 [DESCRIPTION] => [~VALUE] => 24 [~DESCRIPTION] => ) [DURATION_DAYS] => Array ( [ID] => 175 [IBLOCK_ID] => 24 [NAME] => Длитеность, дней [ACTIVE] => Y [SORT] => 500 [CODE] => DURATION_DAYS [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Длитеность, дней [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 3 [PROPERTY_VALUE_ID] => 5478775 [DESCRIPTION] => [~VALUE] => 3 [~DESCRIPTION] => ) [COURSE_CODE] => Array ( [ID] => 176 [IBLOCK_ID] => 24 [NAME] => Код курса [ACTIVE] => Y [SORT] => 500 [CODE] => COURSE_CODE [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Код курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => ITILCSI [PROPERTY_VALUE_ID] => 5478776 [DESCRIPTION] => [~VALUE] => ITILCSI [~DESCRIPTION] => ) [ACTION_NUMBER] => Array ( [ID] => 177 [IBLOCK_ID] => 24 [NAME] => Номер акции [ACTIVE] => Y [SORT] => 500 [CODE] => ACTION_NUMBER [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Номер акции [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [MARKER] => Array ( [ID] => 178 [IBLOCK_ID] => 24 [NAME] => Маркер [ACTIVE] => Y [SORT] => 500 [CODE] => MARKER [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Маркер [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => Upr [PROPERTY_VALUE_ID] => 5478777 [DESCRIPTION] => [~VALUE] => Upr [~DESCRIPTION] => ) [HINT] => Array ( [ID] => 179 [IBLOCK_ID] => 24 [NAME] => Примечание [ACTIVE] => Y [SORT] => 500 [CODE] => HINT [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Примечание [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [B_SPECIAL_PRICE] => Array ( [ID] => 180 [IBLOCK_ID] => 24 [NAME] => B_SPECIAL_PRICE [ACTIVE] => Y [SORT] => 500 [CODE] => B_SPECIAL_PRICE [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => B_SPECIAL_PRICE [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 0 [PROPERTY_VALUE_ID] => 5478772 [DESCRIPTION] => [~VALUE] => 0 [~DESCRIPTION] => ) [NORMAL_PRICE] => Array ( [ID] => 181 [IBLOCK_ID] => 24 [NAME] => Стандартная цена для 1 чел. [ACTIVE] => Y [SORT] => 500 [CODE] => NORMAL_PRICE [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Стандартная цена для 1 чел. [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 30000 [PROPERTY_VALUE_ID] => 5478773 [DESCRIPTION] => [~VALUE] => 30000 [~DESCRIPTION] => ) [SECTION_CODE] => Array ( [ID] => 186 [IBLOCK_ID] => 24 [NAME] => Подкатегория курса 4 [ACTIVE] => Y [SORT] => 500 [CODE] => SECTION_CODE [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Подкатегория курса 4 [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 80 [PROPERTY_VALUE_ID] => 5478781 [DESCRIPTION] => [~VALUE] => 80 [~DESCRIPTION] => ) [SHOW_TO_MAIN] => Array ( [ID] => 189 [IBLOCK_ID] => 24 [NAME] => Показывать на главной [ACTIVE] => Y [SORT] => 500 [CODE] => SHOW_TO_MAIN [DEFAULT_VALUE] => [PROPERTY_TYPE] => L [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => C [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Показывать на главной [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => [VALUE_ENUM_ID] => ) ) [DISPLAY_PROPERTIES] => Array ( [DATE_TO] => Array ( [ID] => 102 [IBLOCK_ID] => 24 [NAME] => Окончание курса [ACTIVE] => Y [SORT] => 500 [CODE] => DATE_TO [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => DateTime [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Окончание курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 15.03.2023 [PROPERTY_VALUE_ID] => 5478779 [DESCRIPTION] => [~VALUE] => 15.03.2023 [~DESCRIPTION] => [DISPLAY_VALUE] => 15.03.2023 ) ) [PRODUCT] => Array ( [TYPE] => 4 [AVAILABLE] => Y [BUNDLE] => N [QUANTITY] => 0 [QUANTITY_TRACE] => N [CAN_BUY_ZERO] => N [MEASURE] => 0 [SUBSCRIBE] => N [VAT_ID] => 0 [VAT_RATE] => 0 [VAT_INCLUDED] => N [WEIGHT] => 0 [WIDTH] => 0 [LENGTH] => 0 [HEIGHT] => 0 [PAYMENT_TYPE] => S [RECUR_SCHEME_TYPE] => D [RECUR_SCHEME_LENGTH] => 0 [TRIAL_PRICE_ID] => 0 ) [CATALOG_TYPE] => 4 [CATALOG_AVAILABLE] => Y [CATALOG_BUNDLE] => N [CATALOG_QUANTITY] => 0 [CATALOG_QUANTITY_TRACE] => N [CATALOG_CAN_BUY_ZERO] => N [CATALOG_MEASURE] => [CATALOG_SUBSCRIBE] => N [CATALOG_VAT_ID] => [CATALOG_VAT_INCLUDED] => N [CATALOG_WEIGHT] => 0 [CATALOG_WIDTH] => [CATALOG_LENGTH] => [CATALOG_HEIGHT] => [CATALOG_PRICE_TYPE] => S [CATALOG_RECUR_SCHEME_LENGTH] => [CATALOG_RECUR_SCHEME_TYPE] => D [CATALOG_QUANTITY_TRACE_ORIG] => D [CATALOG_CAN_BUY_ZERO_ORIG] => D [CATALOG_SUBSCRIBE_ORIG] => D [CATALOG_PURCHASING_PRICE] => [CATALOG_PURCHASING_CURRENCY] => [CATALOG_BARCODE_MULTI] => N [CATALOG_TRIAL_PRICE_ID] => [CATALOG_WITHOUT_ORDER] => N [~CATALOG_TYPE] => 4 [~CATALOG_AVAILABLE] => Y [~CATALOG_BUNDLE] => N [~CATALOG_QUANTITY] => 0 [~CATALOG_QUANTITY_TRACE] => N [~CATALOG_CAN_BUY_ZERO] => N [~CATALOG_MEASURE] => [~CATALOG_SUBSCRIBE] => N [~CATALOG_VAT_ID] => [~CATALOG_VAT_INCLUDED] => N [~CATALOG_WEIGHT] => 0 [~CATALOG_WIDTH] => [~CATALOG_LENGTH] => [~CATALOG_HEIGHT] => [~CATALOG_PRICE_TYPE] => S [~CATALOG_RECUR_SCHEME_LENGTH] => [~CATALOG_RECUR_SCHEME_TYPE] => D [~CATALOG_QUANTITY_TRACE_ORIG] => D [~CATALOG_CAN_BUY_ZERO_ORIG] => D [~CATALOG_SUBSCRIBE_ORIG] => D [~CATALOG_PURCHASING_PRICE] => [~CATALOG_PURCHASING_CURRENCY] => [~CATALOG_BARCODE_MULTI] => N [~CATALOG_TRIAL_PRICE_ID] => [~CATALOG_WITHOUT_ORDER] => N [~CATALOG_VAT] => 0 [CATALOG_VAT] => 0 [ITEM_PRICE_MODE] => S [ITEM_PRICES] => Array ( [0] => Array ( [UNROUND_BASE_PRICE] => 30000 [UNROUND_PRICE] => 30000 [BASE_PRICE] => 30000 [PRICE] => 30000 [ID] => 65988 [PRICE_TYPE_ID] => 1 [CURRENCY] => RUB [DISCOUNT] => 0 [PERCENT] => 0 [VAT] => 0 [QUANTITY_FROM] => [QUANTITY_TO] => [QUANTITY_HASH] => ZERO-INF [MEASURE_RATIO_ID] => [PRINT_BASE_PRICE] => 30 000 руб. [RATIO_BASE_PRICE] => 30000 [PRINT_RATIO_BASE_PRICE] => 30 000 руб. [PRINT_PRICE] => 30 000 руб. [RATIO_PRICE] => 30000 [PRINT_RATIO_PRICE] => 30 000 руб. [PRINT_DISCOUNT] => 0 руб. [RATIO_DISCOUNT] => 0 [PRINT_RATIO_DISCOUNT] => 0 руб. [PRINT_VAT] => 0 руб. [RATIO_VAT] => 0 [PRINT_RATIO_VAT] => 0 руб. [MIN_QUANTITY] => 1 ) ) [ITEM_QUANTITY_RANGES] => Array ( [ZERO-INF] => Array ( [HASH] => ZERO-INF [QUANTITY_FROM] => [QUANTITY_TO] => [SORT_FROM] => 0 [SORT_TO] => INF ) ) [ITEM_MEASURE_RATIOS] => Array ( [0] => Array ( [ID] => 0 [RATIO] => 1 [IS_DEFAULT] => Y ) ) [ITEM_MEASURE] => Array ( [ID] => [TITLE] => место [~TITLE] => место ) [ITEM_MEASURE_RATIO_SELECTED] => 0 [ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF [ITEM_PRICE_SELECTED] => 0 [CHECK_QUANTITY] => [CATALOG_MEASURE_NAME] => место [~CATALOG_MEASURE_NAME] => место [CAN_BUY] => 1 [ITEM_PRICES_CAN_BUY] => 1 [~BUY_URL] => /courses/ITILCSI/?action=BUY&id=63690 [BUY_URL] => /courses/ITILCSI/?action=BUY&id=63690 [~ADD_URL] => /courses/ITILCSI/?action=ADD2BASKET&id=63690 [ADD_URL] => /courses/ITILCSI/?action=ADD2BASKET&id=63690 [~SUBSCRIBE_URL] => /courses/ITILCSI/?action=SUBSCRIBE_PRODUCT&id=63690 [SUBSCRIBE_URL] => /courses/ITILCSI/?action=SUBSCRIBE_PRODUCT&id=63690 [~COMPARE_URL] => /courses/ITILCSI/?action=ADD_TO_COMPARE_LIST&id=63690 [COMPARE_URL] => /courses/ITILCSI/?action=ADD_TO_COMPARE_LIST&id=63690 [~COMPARE_DELETE_URL] => /courses/ITILCSI/?action=DELETE_FROM_COMPARE_LIST&id=63690 [COMPARE_DELETE_URL] => /courses/ITILCSI/?action=DELETE_FROM_COMPARE_LIST&id=63690 [CATALOG_MEASURE_RATIO] => 1 [OFFER_GROUP] => [RATIO_PRICE] => Array ( [VALUE] => 30000 [DISCOUNT_VALUE] => 30000 [PRINT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_VALUE] => 30 000 руб. [DISCOUNT_DIFF] => 0 [PRINT_DISCOUNT_DIFF] => 0 руб. [DISCOUNT_DIFF_PERCENT] => 0 [CURRENCY] => RUB ) [MORE_PHOTO] => Array ( [0] => Array ( [SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png [WIDTH] => 150 [HEIGHT] => 150 ) ) [MORE_PHOTO_COUNT] => 1 ) [1] => Array ( [PRICES] => Array ( [BASE] => Array ( [PRICE_ID] => 1 [ID] => 65989 [CAN_ACCESS] => Y [CAN_BUY] => Y [MIN_PRICE] => Y [CURRENCY] => RUB [VALUE_VAT] => 30000 [VALUE_NOVAT] => 30000 [DISCOUNT_VALUE_VAT] => 30000 [DISCOUNT_VALUE_NOVAT] => 30000 [ROUND_VALUE_VAT] => 30000 [ROUND_VALUE_NOVAT] => 30000 [VALUE] => 30000 [UNROUND_DISCOUNT_VALUE] => 30000 [DISCOUNT_VALUE] => 30000 [DISCOUNT_DIFF] => 0 [DISCOUNT_DIFF_PERCENT] => 0 [VATRATE_VALUE] => 0 [DISCOUNT_VATRATE_VALUE] => 0 [ROUND_VATRATE_VALUE] => 0 [PRINT_VALUE_NOVAT] => 30 000 руб. [PRINT_VALUE_VAT] => 30 000 руб. [PRINT_VATRATE_VALUE] => 0 руб. [PRINT_DISCOUNT_VALUE_NOVAT] => 30 000 руб. [PRINT_DISCOUNT_VALUE_VAT] => 30 000 руб. [PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб. [PRINT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_DIFF] => 0 руб. ) ) [PRICE_MATRIX] => [MIN_PRICE] => Array ( [PRICE_ID] => 1 [ID] => 65989 [CAN_ACCESS] => Y [CAN_BUY] => Y [MIN_PRICE] => Y [CURRENCY] => RUB [VALUE_VAT] => 30000 [VALUE_NOVAT] => 30000 [DISCOUNT_VALUE_VAT] => 30000 [DISCOUNT_VALUE_NOVAT] => 30000 [ROUND_VALUE_VAT] => 30000 [ROUND_VALUE_NOVAT] => 30000 [VALUE] => 30000 [UNROUND_DISCOUNT_VALUE] => 30000 [DISCOUNT_VALUE] => 30000 [DISCOUNT_DIFF] => 0 [DISCOUNT_DIFF_PERCENT] => 0 [VATRATE_VALUE] => 0 [DISCOUNT_VATRATE_VALUE] => 0 [ROUND_VATRATE_VALUE] => 0 [PRINT_VALUE_NOVAT] => 30 000 руб. [PRINT_VALUE_VAT] => 30 000 руб. [PRINT_VATRATE_VALUE] => 0 руб. [PRINT_DISCOUNT_VALUE_NOVAT] => 30 000 руб. [PRINT_DISCOUNT_VALUE_VAT] => 30 000 руб. [PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб. [PRINT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_DIFF] => 0 руб. ) [CATALOG_GROUP_ID_1] => 1 [~CATALOG_GROUP_ID_1] => 1 [CATALOG_GROUP_NAME_1] => Базовая цена [~CATALOG_GROUP_NAME_1] => Базовая цена [CATALOG_CAN_ACCESS_1] => Y [~CATALOG_CAN_ACCESS_1] => Y [CATALOG_CAN_BUY_1] => Y [~CATALOG_CAN_BUY_1] => Y [CATALOG_PRICE_ID_1] => 65989 [~CATALOG_PRICE_ID_1] => 65989 [CATALOG_PRICE_1] => 30000.00 [~CATALOG_PRICE_1] => 30000.00 [CATALOG_CURRENCY_1] => RUB [~CATALOG_CURRENCY_1] => RUB [CATALOG_QUANTITY_FROM_1] => [~CATALOG_QUANTITY_FROM_1] => [CATALOG_QUANTITY_TO_1] => [~CATALOG_QUANTITY_TO_1] => [CATALOG_EXTRA_ID_1] => [~CATALOG_EXTRA_ID_1] => [ID] => 63691 [~ID] => 63691 [IBLOCK_ID] => 24 [~IBLOCK_ID] => 24 [PROPERTY_85_VALUE] => 48587 [~PROPERTY_85_VALUE] => 48587 [PROPERTY_85_VALUE_ID] => 5478782 [~PROPERTY_85_VALUE_ID] => 5478782 [PREVIEW_PICTURE] => [~PREVIEW_PICTURE] => [DETAIL_PICTURE] => [~DETAIL_PICTURE] => [PROPERTY_DATE_FROM_VALUE] => 22.05.2023 [~PROPERTY_DATE_FROM_VALUE] => 22.05.2023 [PROPERTY_DATE_FROM_VALUE_ID] => 5478789 [~PROPERTY_DATE_FROM_VALUE_ID] => 5478789 [NAME] => ITIL V3 2011 Continual Service Improvement CSI [~NAME] => ITIL V3 2011 Continual Service Improvement CSI [SORT_HASH] => 494d2273cf6153e2f977c9cdf226564c [LINK_ELEMENT_ID] => 48587 [PROPERTIES] => Array ( [CML2_LINK] => Array ( [ID] => 85 [IBLOCK_ID] => 24 [NAME] => Элемент каталога [ACTIVE] => Y [SORT] => 5 [CODE] => CML2_LINK [DEFAULT_VALUE] => [PROPERTY_TYPE] => E [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => CML2_LINK [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 25 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => SKU [USER_TYPE_SETTINGS] => Array ( [VIEW] => A [SHOW_ADD] => N [MAX_WIDTH] => 0 [MIN_HEIGHT] => 24 [MAX_HEIGHT] => 1000 [BAN_SYM] => ,; [REP_SYM] => [OTHER_REP_SYM] => [IBLOCK_MESS] => N ) [HINT] => [~NAME] => Элемент каталога [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 48587 [PROPERTY_VALUE_ID] => 5478782 [DESCRIPTION] => [~VALUE] => 48587 [~DESCRIPTION] => ) [CITY] => Array ( [ID] => 92 [IBLOCK_ID] => 24 [NAME] => Город проведения [ACTIVE] => Y [SORT] => 500 [CODE] => CITY [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => Y [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Город проведения [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => Москва [PROPERTY_VALUE_ID] => 5478791 [DESCRIPTION] => [~VALUE] => Москва [~DESCRIPTION] => ) [MAX_COUNT] => Array ( [ID] => 100 [IBLOCK_ID] => 24 [NAME] => Исходное количество мест [ACTIVE] => Y [SORT] => 500 [CODE] => MAX_COUNT [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Исходное количество мест [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [DATE_FROM] => Array ( [ID] => 101 [IBLOCK_ID] => 24 [NAME] => Начало курса [ACTIVE] => Y [SORT] => 500 [CODE] => DATE_FROM [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => DateTime [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Начало курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 22.05.2023 [PROPERTY_VALUE_ID] => 5478789 [DESCRIPTION] => [~VALUE] => 22.05.2023 [~DESCRIPTION] => ) [DATE_TO] => Array ( [ID] => 102 [IBLOCK_ID] => 24 [NAME] => Окончание курса [ACTIVE] => Y [SORT] => 500 [CODE] => DATE_TO [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => DateTime [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Окончание курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 24.05.2023 [PROPERTY_VALUE_ID] => 5478790 [DESCRIPTION] => [~VALUE] => 24.05.2023 [~DESCRIPTION] => ) [FLAG_SALE] => Array ( [ID] => 141 [IBLOCK_ID] => 24 [NAME] => Скидки [ACTIVE] => Y [SORT] => 500 [CODE] => FLAG_SALE [DEFAULT_VALUE] => [PROPERTY_TYPE] => L [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => C [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Скидки [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => [VALUE_ENUM_ID] => ) [IN_ACTION] => Array ( [ID] => 142 [IBLOCK_ID] => 24 [NAME] => Участвует в акциях [ACTIVE] => Y [SORT] => 500 [CODE] => IN_ACTION [DEFAULT_VALUE] => [PROPERTY_TYPE] => E [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => Y [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 30 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => EList [USER_TYPE_SETTINGS] => Array ( [size] => 1 [width] => 0 [group] => N [multiple] => N ) [HINT] => [~NAME] => Участвует в акциях [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [NEW] => Array ( [ID] => 144 [IBLOCK_ID] => 24 [NAME] => Новинка [ACTIVE] => Y [SORT] => 500 [CODE] => NEW [DEFAULT_VALUE] => [PROPERTY_TYPE] => L [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => C [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Новинка [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => [VALUE_ENUM_ID] => ) [DURATION_HOURS] => Array ( [ID] => 174 [IBLOCK_ID] => 24 [NAME] => Длитеность, часов [ACTIVE] => Y [SORT] => 500 [CODE] => DURATION_HOURS [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Длитеность, часов [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 24 [PROPERTY_VALUE_ID] => 5478785 [DESCRIPTION] => [~VALUE] => 24 [~DESCRIPTION] => ) [DURATION_DAYS] => Array ( [ID] => 175 [IBLOCK_ID] => 24 [NAME] => Длитеность, дней [ACTIVE] => Y [SORT] => 500 [CODE] => DURATION_DAYS [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Длитеность, дней [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 3 [PROPERTY_VALUE_ID] => 5478786 [DESCRIPTION] => [~VALUE] => 3 [~DESCRIPTION] => ) [COURSE_CODE] => Array ( [ID] => 176 [IBLOCK_ID] => 24 [NAME] => Код курса [ACTIVE] => Y [SORT] => 500 [CODE] => COURSE_CODE [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Код курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => ITILCSI [PROPERTY_VALUE_ID] => 5478787 [DESCRIPTION] => [~VALUE] => ITILCSI [~DESCRIPTION] => ) [ACTION_NUMBER] => Array ( [ID] => 177 [IBLOCK_ID] => 24 [NAME] => Номер акции [ACTIVE] => Y [SORT] => 500 [CODE] => ACTION_NUMBER [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Номер акции [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [MARKER] => Array ( [ID] => 178 [IBLOCK_ID] => 24 [NAME] => Маркер [ACTIVE] => Y [SORT] => 500 [CODE] => MARKER [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Маркер [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => Upr [PROPERTY_VALUE_ID] => 5478788 [DESCRIPTION] => [~VALUE] => Upr [~DESCRIPTION] => ) [HINT] => Array ( [ID] => 179 [IBLOCK_ID] => 24 [NAME] => Примечание [ACTIVE] => Y [SORT] => 500 [CODE] => HINT [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Примечание [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [B_SPECIAL_PRICE] => Array ( [ID] => 180 [IBLOCK_ID] => 24 [NAME] => B_SPECIAL_PRICE [ACTIVE] => Y [SORT] => 500 [CODE] => B_SPECIAL_PRICE [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => B_SPECIAL_PRICE [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 0 [PROPERTY_VALUE_ID] => 5478783 [DESCRIPTION] => [~VALUE] => 0 [~DESCRIPTION] => ) [NORMAL_PRICE] => Array ( [ID] => 181 [IBLOCK_ID] => 24 [NAME] => Стандартная цена для 1 чел. [ACTIVE] => Y [SORT] => 500 [CODE] => NORMAL_PRICE [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Стандартная цена для 1 чел. [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 30000 [PROPERTY_VALUE_ID] => 5478784 [DESCRIPTION] => [~VALUE] => 30000 [~DESCRIPTION] => ) [SECTION_CODE] => Array ( [ID] => 186 [IBLOCK_ID] => 24 [NAME] => Подкатегория курса 4 [ACTIVE] => Y [SORT] => 500 [CODE] => SECTION_CODE [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Подкатегория курса 4 [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 80 [PROPERTY_VALUE_ID] => 5478792 [DESCRIPTION] => [~VALUE] => 80 [~DESCRIPTION] => ) [SHOW_TO_MAIN] => Array ( [ID] => 189 [IBLOCK_ID] => 24 [NAME] => Показывать на главной [ACTIVE] => Y [SORT] => 500 [CODE] => SHOW_TO_MAIN [DEFAULT_VALUE] => [PROPERTY_TYPE] => L [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => C [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Показывать на главной [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => [VALUE_ENUM_ID] => ) ) [DISPLAY_PROPERTIES] => Array ( [DATE_TO] => Array ( [ID] => 102 [IBLOCK_ID] => 24 [NAME] => Окончание курса [ACTIVE] => Y [SORT] => 500 [CODE] => DATE_TO [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => DateTime [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Окончание курса [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 24.05.2023 [PROPERTY_VALUE_ID] => 5478790 [DESCRIPTION] => [~VALUE] => 24.05.2023 [~DESCRIPTION] => [DISPLAY_VALUE] => 24.05.2023 ) ) [PRODUCT] => Array ( [TYPE] => 4 [AVAILABLE] => Y [BUNDLE] => N [QUANTITY] => 0 [QUANTITY_TRACE] => N [CAN_BUY_ZERO] => N [MEASURE] => 0 [SUBSCRIBE] => N [VAT_ID] => 0 [VAT_RATE] => 0 [VAT_INCLUDED] => N [WEIGHT] => 0 [WIDTH] => 0 [LENGTH] => 0 [HEIGHT] => 0 [PAYMENT_TYPE] => S [RECUR_SCHEME_TYPE] => D [RECUR_SCHEME_LENGTH] => 0 [TRIAL_PRICE_ID] => 0 ) [CATALOG_TYPE] => 4 [CATALOG_AVAILABLE] => Y [CATALOG_BUNDLE] => N [CATALOG_QUANTITY] => 0 [CATALOG_QUANTITY_TRACE] => N [CATALOG_CAN_BUY_ZERO] => N [CATALOG_MEASURE] => [CATALOG_SUBSCRIBE] => N [CATALOG_VAT_ID] => [CATALOG_VAT_INCLUDED] => N [CATALOG_WEIGHT] => 0 [CATALOG_WIDTH] => [CATALOG_LENGTH] => [CATALOG_HEIGHT] => [CATALOG_PRICE_TYPE] => S [CATALOG_RECUR_SCHEME_LENGTH] => [CATALOG_RECUR_SCHEME_TYPE] => D [CATALOG_QUANTITY_TRACE_ORIG] => D [CATALOG_CAN_BUY_ZERO_ORIG] => D [CATALOG_SUBSCRIBE_ORIG] => D [CATALOG_PURCHASING_PRICE] => [CATALOG_PURCHASING_CURRENCY] => [CATALOG_BARCODE_MULTI] => N [CATALOG_TRIAL_PRICE_ID] => [CATALOG_WITHOUT_ORDER] => N [~CATALOG_TYPE] => 4 [~CATALOG_AVAILABLE] => Y [~CATALOG_BUNDLE] => N [~CATALOG_QUANTITY] => 0 [~CATALOG_QUANTITY_TRACE] => N [~CATALOG_CAN_BUY_ZERO] => N [~CATALOG_MEASURE] => [~CATALOG_SUBSCRIBE] => N [~CATALOG_VAT_ID] => [~CATALOG_VAT_INCLUDED] => N [~CATALOG_WEIGHT] => 0 [~CATALOG_WIDTH] => [~CATALOG_LENGTH] => [~CATALOG_HEIGHT] => [~CATALOG_PRICE_TYPE] => S [~CATALOG_RECUR_SCHEME_LENGTH] => [~CATALOG_RECUR_SCHEME_TYPE] => D [~CATALOG_QUANTITY_TRACE_ORIG] => D [~CATALOG_CAN_BUY_ZERO_ORIG] => D [~CATALOG_SUBSCRIBE_ORIG] => D [~CATALOG_PURCHASING_PRICE] => [~CATALOG_PURCHASING_CURRENCY] => [~CATALOG_BARCODE_MULTI] => N [~CATALOG_TRIAL_PRICE_ID] => [~CATALOG_WITHOUT_ORDER] => N [~CATALOG_VAT] => 0 [CATALOG_VAT] => 0 [ITEM_PRICE_MODE] => S [ITEM_PRICES] => Array ( [0] => Array ( [UNROUND_BASE_PRICE] => 30000 [UNROUND_PRICE] => 30000 [BASE_PRICE] => 30000 [PRICE] => 30000 [ID] => 65989 [PRICE_TYPE_ID] => 1 [CURRENCY] => RUB [DISCOUNT] => 0 [PERCENT] => 0 [VAT] => 0 [QUANTITY_FROM] => [QUANTITY_TO] => [QUANTITY_HASH] => ZERO-INF [MEASURE_RATIO_ID] => [PRINT_BASE_PRICE] => 30 000 руб. [RATIO_BASE_PRICE] => 30000 [PRINT_RATIO_BASE_PRICE] => 30 000 руб. [PRINT_PRICE] => 30 000 руб. [RATIO_PRICE] => 30000 [PRINT_RATIO_PRICE] => 30 000 руб. [PRINT_DISCOUNT] => 0 руб. [RATIO_DISCOUNT] => 0 [PRINT_RATIO_DISCOUNT] => 0 руб. [PRINT_VAT] => 0 руб. [RATIO_VAT] => 0 [PRINT_RATIO_VAT] => 0 руб. [MIN_QUANTITY] => 1 ) ) [ITEM_QUANTITY_RANGES] => Array ( [ZERO-INF] => Array ( [HASH] => ZERO-INF [QUANTITY_FROM] => [QUANTITY_TO] => [SORT_FROM] => 0 [SORT_TO] => INF ) ) [ITEM_MEASURE_RATIOS] => Array ( [0] => Array ( [ID] => 0 [RATIO] => 1 [IS_DEFAULT] => Y ) ) [ITEM_MEASURE] => Array ( [ID] => [TITLE] => место [~TITLE] => место ) [ITEM_MEASURE_RATIO_SELECTED] => 0 [ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF [ITEM_PRICE_SELECTED] => 0 [CHECK_QUANTITY] => [CATALOG_MEASURE_NAME] => место [~CATALOG_MEASURE_NAME] => место [CAN_BUY] => 1 [ITEM_PRICES_CAN_BUY] => 1 [~BUY_URL] => /courses/ITILCSI/?action=BUY&id=63691 [BUY_URL] => /courses/ITILCSI/?action=BUY&id=63691 [~ADD_URL] => /courses/ITILCSI/?action=ADD2BASKET&id=63691 [ADD_URL] => /courses/ITILCSI/?action=ADD2BASKET&id=63691 [~SUBSCRIBE_URL] => /courses/ITILCSI/?action=SUBSCRIBE_PRODUCT&id=63691 [SUBSCRIBE_URL] => /courses/ITILCSI/?action=SUBSCRIBE_PRODUCT&id=63691 [~COMPARE_URL] => /courses/ITILCSI/?action=ADD_TO_COMPARE_LIST&id=63691 [COMPARE_URL] => /courses/ITILCSI/?action=ADD_TO_COMPARE_LIST&id=63691 [~COMPARE_DELETE_URL] => /courses/ITILCSI/?action=DELETE_FROM_COMPARE_LIST&id=63691 [COMPARE_DELETE_URL] => /courses/ITILCSI/?action=DELETE_FROM_COMPARE_LIST&id=63691 [CATALOG_MEASURE_RATIO] => 1 [OFFER_GROUP] => [RATIO_PRICE] => Array ( [VALUE] => 30000 [DISCOUNT_VALUE] => 30000 [PRINT_VALUE] => 30 000 руб. [PRINT_DISCOUNT_VALUE] => 30 000 руб. [DISCOUNT_DIFF] => 0 [PRINT_DISCOUNT_DIFF] => 0 руб. [DISCOUNT_DIFF_PERCENT] => 0 [CURRENCY] => RUB ) [MORE_PHOTO] => Array ( [0] => Array ( [SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png [WIDTH] => 150 [HEIGHT] => 150 ) ) [MORE_PHOTO_COUNT] => 1 ) )
- 13.03.2023 Москва записаться
- 22.05.2023 Москва записаться
Аудитория курса:
Данный курс предназначен для руководителей и сотрудников подразделений ИТ, а также всех, кто интересуется вопросами эффективного управления сервисами и организации работы ИТ:
Введение в постоянное совершенствование сервисов
Обзор постоянного совершенствования сервисов.
Управление сервисами как практика
Сервисы и управление сервисами. Базовые концепции. Управление и управляющие системы. Жизненный цикл сервисов.
Принципы постоянного улучшения сервисов
Подходы постоянного улучшения сервисов. Постоянное улучшение сервисов и организационные изменения. Владение. Реестр CSI. Внешние и внутренние факторы. Управление уровнем сервисов. Управление знаниями. Цикл Деминга. Управление сервисами. Управление ИТ. Структуры, модели, стандарты и системы качества. Входы и выходы CSI.
Процессы постоянного совершенствования сервисов
Семь шагов совершенствования процесса.
Инструменты и методы постоянного совершенствования сервисов
Инструменты и методы. Оценки. Сравнительные оценки. Измерения сервисов. Метрики. Возврат инвестиций. Отчетность. CSI и другие процессы управления сервисами.
Организация постоянного совершенствования сервисов
Организационное развитие. Функции. Роли. Привлечение клиентов. Модель RACI. Компетенции и обучение.
Технологические аспекты
Инструменты для поддержки мероприятий CSI.
Реализация постоянного совершенствования сервисов
Критические условия для реализации CSI. Начало CSI. Управление. CSI и организационные изменения. Стратегия и планирование коммуникаций.
Проблемы, риски и критические факторы успеха
Проблемы. Критические факторы успеха. Риски.