- Главная
- Курсы
- Общий и специализированный менеджмент
- Специализированный менеджмент
- Управление ИТ-сервисами
ITIL Practitioner
направление: Общий и специализированный менеджмент
Даты проведения курса
Array
(
[0] => Array
(
[PRICES] => Array
(
[BASE] => Array
(
[PRICE_ID] => 1
[ID] => 60310
[CAN_ACCESS] => Y
[CAN_BUY] => Y
[MIN_PRICE] => Y
[CURRENCY] => RUB
[VALUE_VAT] => 29500
[VALUE_NOVAT] => 29500
[DISCOUNT_VALUE_VAT] => 29500
[DISCOUNT_VALUE_NOVAT] => 29500
[ROUND_VALUE_VAT] => 29500
[ROUND_VALUE_NOVAT] => 29500
[VALUE] => 29500
[UNROUND_DISCOUNT_VALUE] => 29500
[DISCOUNT_VALUE] => 29500
[DISCOUNT_DIFF] => 0
[DISCOUNT_DIFF_PERCENT] => 0
[VATRATE_VALUE] => 0
[DISCOUNT_VATRATE_VALUE] => 0
[ROUND_VATRATE_VALUE] => 0
[PRINT_VALUE_NOVAT] => 29 500 руб.
[PRINT_VALUE_VAT] => 29 500 руб.
[PRINT_VATRATE_VALUE] => 0 руб.
[PRINT_DISCOUNT_VALUE_NOVAT] => 29 500 руб.
[PRINT_DISCOUNT_VALUE_VAT] => 29 500 руб.
[PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб.
[PRINT_VALUE] => 29 500 руб.
[PRINT_DISCOUNT_VALUE] => 29 500 руб.
[PRINT_DISCOUNT_DIFF] => 0 руб.
)
)
[PRICE_MATRIX] =>
[MIN_PRICE] => Array
(
[PRICE_ID] => 1
[ID] => 60310
[CAN_ACCESS] => Y
[CAN_BUY] => Y
[MIN_PRICE] => Y
[CURRENCY] => RUB
[VALUE_VAT] => 29500
[VALUE_NOVAT] => 29500
[DISCOUNT_VALUE_VAT] => 29500
[DISCOUNT_VALUE_NOVAT] => 29500
[ROUND_VALUE_VAT] => 29500
[ROUND_VALUE_NOVAT] => 29500
[VALUE] => 29500
[UNROUND_DISCOUNT_VALUE] => 29500
[DISCOUNT_VALUE] => 29500
[DISCOUNT_DIFF] => 0
[DISCOUNT_DIFF_PERCENT] => 0
[VATRATE_VALUE] => 0
[DISCOUNT_VATRATE_VALUE] => 0
[ROUND_VATRATE_VALUE] => 0
[PRINT_VALUE_NOVAT] => 29 500 руб.
[PRINT_VALUE_VAT] => 29 500 руб.
[PRINT_VATRATE_VALUE] => 0 руб.
[PRINT_DISCOUNT_VALUE_NOVAT] => 29 500 руб.
[PRINT_DISCOUNT_VALUE_VAT] => 29 500 руб.
[PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб.
[PRINT_VALUE] => 29 500 руб.
[PRINT_DISCOUNT_VALUE] => 29 500 руб.
[PRINT_DISCOUNT_DIFF] => 0 руб.
)
[CATALOG_GROUP_ID_1] => 1
[~CATALOG_GROUP_ID_1] => 1
[CATALOG_GROUP_NAME_1] => Базовая цена
[~CATALOG_GROUP_NAME_1] => Базовая цена
[CATALOG_CAN_ACCESS_1] => Y
[~CATALOG_CAN_ACCESS_1] => Y
[CATALOG_CAN_BUY_1] => Y
[~CATALOG_CAN_BUY_1] => Y
[CATALOG_PRICE_ID_1] => 60310
[~CATALOG_PRICE_ID_1] => 60310
[CATALOG_PRICE_1] => 29500.00
[~CATALOG_PRICE_1] => 29500.00
[CATALOG_CURRENCY_1] => RUB
[~CATALOG_CURRENCY_1] => RUB
[CATALOG_QUANTITY_FROM_1] =>
[~CATALOG_QUANTITY_FROM_1] =>
[CATALOG_QUANTITY_TO_1] =>
[~CATALOG_QUANTITY_TO_1] =>
[CATALOG_EXTRA_ID_1] =>
[~CATALOG_EXTRA_ID_1] =>
[ID] => 57758
[~ID] => 57758
[IBLOCK_ID] => 24
[~IBLOCK_ID] => 24
[PROPERTY_85_VALUE] => 49641
[~PROPERTY_85_VALUE] => 49641
[PROPERTY_85_VALUE_ID] => 4183421
[~PROPERTY_85_VALUE_ID] => 4183421
[PROPERTY_DATE_FROM_VALUE] => 07.10.2019
[~PROPERTY_DATE_FROM_VALUE] => 07.10.2019
[PROPERTY_DATE_FROM_VALUE_ID] => 4183428
[~PROPERTY_DATE_FROM_VALUE_ID] => 4183428
[NAME] => ITIL Practitioner
[~NAME] => ITIL Practitioner
[PREVIEW_PICTURE] =>
[~PREVIEW_PICTURE] =>
[DETAIL_PICTURE] =>
[~DETAIL_PICTURE] =>
[CATALOG_QUANTITY] => 0
[~CATALOG_QUANTITY] => 0
[CATALOG_QUANTITY_RESERVED] => 0
[~CATALOG_QUANTITY_RESERVED] => 0
[CATALOG_QUANTITY_TRACE] => N
[~CATALOG_QUANTITY_TRACE] => N
[CATALOG_QUANTITY_TRACE_ORIG] => D
[~CATALOG_QUANTITY_TRACE_ORIG] => D
[CATALOG_CAN_BUY_ZERO] => N
[~CATALOG_CAN_BUY_ZERO] => N
[CATALOG_CAN_BUY_ZERO_ORIG] => D
[~CATALOG_CAN_BUY_ZERO_ORIG] => D
[CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[~CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[~CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[CATALOG_SUBSCRIBE] => N
[~CATALOG_SUBSCRIBE] => N
[CATALOG_SUBSCRIBE_ORIG] => D
[~CATALOG_SUBSCRIBE_ORIG] => D
[CATALOG_AVAILABLE] => Y
[~CATALOG_AVAILABLE] => Y
[CATALOG_WEIGHT] => 0
[~CATALOG_WEIGHT] => 0
[CATALOG_WIDTH] =>
[~CATALOG_WIDTH] =>
[CATALOG_LENGTH] =>
[~CATALOG_LENGTH] =>
[CATALOG_HEIGHT] =>
[~CATALOG_HEIGHT] =>
[CATALOG_MEASURE] =>
[~CATALOG_MEASURE] =>
[CATALOG_VAT] =>
[~CATALOG_VAT] =>
[CATALOG_VAT_ID] =>
[~CATALOG_VAT_ID] =>
[CATALOG_VAT_INCLUDED] => N
[~CATALOG_VAT_INCLUDED] => N
[CATALOG_PRICE_TYPE] => S
[~CATALOG_PRICE_TYPE] => S
[CATALOG_RECUR_SCHEME_TYPE] => D
[~CATALOG_RECUR_SCHEME_TYPE] => D
[CATALOG_RECUR_SCHEME_LENGTH] =>
[~CATALOG_RECUR_SCHEME_LENGTH] =>
[CATALOG_TRIAL_PRICE_ID] =>
[~CATALOG_TRIAL_PRICE_ID] =>
[CATALOG_WITHOUT_ORDER] => N
[~CATALOG_WITHOUT_ORDER] => N
[CATALOG_SELECT_BEST_PRICE] => N
[~CATALOG_SELECT_BEST_PRICE] => N
[CATALOG_PURCHASING_PRICE] =>
[~CATALOG_PURCHASING_PRICE] =>
[CATALOG_PURCHASING_CURRENCY] =>
[~CATALOG_PURCHASING_CURRENCY] =>
[CATALOG_TYPE] => 4
[~CATALOG_TYPE] => 4
[CATALOG_BUNDLE] => N
[~CATALOG_BUNDLE] => N
[SORT_HASH] => 4826f225b62995eb1af60a7c8f973032
[LINK_ELEMENT_ID] => 49641
[PROPERTIES] => Array
(
[CML2_LINK] => Array
(
[ID] => 85
[IBLOCK_ID] => 24
[NAME] => Элемент каталога
[ACTIVE] => Y
[SORT] => 5
[CODE] => CML2_LINK
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => E
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] => CML2_LINK
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 25
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => SKU
[USER_TYPE_SETTINGS] => Array
(
[VIEW] => A
[SHOW_ADD] => N
[MAX_WIDTH] => 0
[MIN_HEIGHT] => 24
[MAX_HEIGHT] => 1000
[BAN_SYM] => ,;
[REP_SYM] =>
[OTHER_REP_SYM] =>
[IBLOCK_MESS] => N
)
[HINT] =>
[~NAME] => Элемент каталога
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 49641
[PROPERTY_VALUE_ID] => 4183421
[DESCRIPTION] =>
[~VALUE] => 49641
[~DESCRIPTION] =>
)
[CITY] => Array
(
[ID] => 92
[IBLOCK_ID] => 24
[NAME] => Город проведения
[ACTIVE] => Y
[SORT] => 500
[CODE] => CITY
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => Y
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Город проведения
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => Москва
[PROPERTY_VALUE_ID] => 4183430
[DESCRIPTION] =>
[~VALUE] => Москва
[~DESCRIPTION] =>
)
[MAX_COUNT] => Array
(
[ID] => 100
[IBLOCK_ID] => 24
[NAME] => Исходное количество мест
[ACTIVE] => Y
[SORT] => 500
[CODE] => MAX_COUNT
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Исходное количество мест
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[DATE_FROM] => Array
(
[ID] => 101
[IBLOCK_ID] => 24
[NAME] => Начало курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_FROM
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Начало курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 07.10.2019
[PROPERTY_VALUE_ID] => 4183428
[DESCRIPTION] =>
[~VALUE] => 07.10.2019
[~DESCRIPTION] =>
)
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 09.10.2019
[PROPERTY_VALUE_ID] => 4183429
[DESCRIPTION] =>
[~VALUE] => 09.10.2019
[~DESCRIPTION] =>
)
[FLAG_SALE] => Array
(
[ID] => 141
[IBLOCK_ID] => 24
[NAME] => Скидки
[ACTIVE] => Y
[SORT] => 500
[CODE] => FLAG_SALE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Скидки
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
[IN_ACTION] => Array
(
[ID] => 142
[IBLOCK_ID] => 24
[NAME] => Участвует в акциях
[ACTIVE] => Y
[SORT] => 500
[CODE] => IN_ACTION
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => E
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => Y
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 30
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => EList
[USER_TYPE_SETTINGS] => Array
(
[size] => 1
[width] => 0
[group] => N
[multiple] => N
)
[HINT] =>
[~NAME] => Участвует в акциях
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[NEW] => Array
(
[ID] => 144
[IBLOCK_ID] => 24
[NAME] => Новинка
[ACTIVE] => Y
[SORT] => 500
[CODE] => NEW
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Новинка
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
[DURATION_HOURS] => Array
(
[ID] => 174
[IBLOCK_ID] => 24
[NAME] => Длитеность, часов
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_HOURS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, часов
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 24
[PROPERTY_VALUE_ID] => 4183424
[DESCRIPTION] =>
[~VALUE] => 24
[~DESCRIPTION] =>
)
[DURATION_DAYS] => Array
(
[ID] => 175
[IBLOCK_ID] => 24
[NAME] => Длитеность, дней
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_DAYS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, дней
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 3
[PROPERTY_VALUE_ID] => 4183425
[DESCRIPTION] =>
[~VALUE] => 3
[~DESCRIPTION] =>
)
[COURSE_CODE] => Array
(
[ID] => 176
[IBLOCK_ID] => 24
[NAME] => Код курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => COURSE_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Код курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => ITILP
[PROPERTY_VALUE_ID] => 4183426
[DESCRIPTION] =>
[~VALUE] => ITILP
[~DESCRIPTION] =>
)
[ACTION_NUMBER] => Array
(
[ID] => 177
[IBLOCK_ID] => 24
[NAME] => Номер акции
[ACTIVE] => Y
[SORT] => 500
[CODE] => ACTION_NUMBER
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Номер акции
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[MARKER] => Array
(
[ID] => 178
[IBLOCK_ID] => 24
[NAME] => Маркер
[ACTIVE] => Y
[SORT] => 500
[CODE] => MARKER
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Маркер
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => Upr
[PROPERTY_VALUE_ID] => 4183427
[DESCRIPTION] =>
[~VALUE] => Upr
[~DESCRIPTION] =>
)
[HINT] => Array
(
[ID] => 179
[IBLOCK_ID] => 24
[NAME] => Примечание
[ACTIVE] => Y
[SORT] => 500
[CODE] => HINT
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Примечание
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[B_SPECIAL_PRICE] => Array
(
[ID] => 180
[IBLOCK_ID] => 24
[NAME] => B_SPECIAL_PRICE
[ACTIVE] => Y
[SORT] => 500
[CODE] => B_SPECIAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => B_SPECIAL_PRICE
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 0
[PROPERTY_VALUE_ID] => 4183422
[DESCRIPTION] =>
[~VALUE] => 0
[~DESCRIPTION] =>
)
[NORMAL_PRICE] => Array
(
[ID] => 181
[IBLOCK_ID] => 24
[NAME] => Стандартная цена для 1 чел.
[ACTIVE] => Y
[SORT] => 500
[CODE] => NORMAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Стандартная цена для 1 чел.
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 29500
[PROPERTY_VALUE_ID] => 4183423
[DESCRIPTION] =>
[~VALUE] => 29500
[~DESCRIPTION] =>
)
[SECTION_CODE] => Array
(
[ID] => 186
[IBLOCK_ID] => 24
[NAME] => Подкатегория курса 4
[ACTIVE] => Y
[SORT] => 500
[CODE] => SECTION_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Подкатегория курса 4
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 140
[PROPERTY_VALUE_ID] => 4183431
[DESCRIPTION] =>
[~VALUE] => 140
[~DESCRIPTION] =>
)
[SHOW_TO_MAIN] => Array
(
[ID] => 189
[IBLOCK_ID] => 24
[NAME] => Показывать на главной
[ACTIVE] => Y
[SORT] => 500
[CODE] => SHOW_TO_MAIN
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Показывать на главной
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
)
[DISPLAY_PROPERTIES] => Array
(
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 09.10.2019
[PROPERTY_VALUE_ID] => 4183429
[DESCRIPTION] =>
[~VALUE] => 09.10.2019
[~DESCRIPTION] =>
[DISPLAY_VALUE] => 09.10.2019
)
)
[PRODUCT] => Array
(
[TYPE] => 4
[AVAILABLE] => Y
[MEASURE] =>
[VAT_ID] =>
[VAT_RATE] =>
[VAT_INCLUDED] => N
[QUANTITY] => 0
[QUANTITY_TRACE] => N
[CAN_BUY_ZERO] => N
[SUBSCRIPTION] =>
[BUNDLE] => N
)
[ITEM_PRICE_MODE] => S
[ITEM_PRICES] => Array
(
[0] => Array
(
[UNROUND_BASE_PRICE] => 29500
[UNROUND_PRICE] => 29500
[BASE_PRICE] => 29500
[PRICE] => 29500
[ID] => 60310
[PRICE_TYPE_ID] => 1
[CURRENCY] => RUB
[DISCOUNT] => 0
[PERCENT] => 0
[VAT] => 0
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[QUANTITY_HASH] => ZERO-INF
[MEASURE_RATIO_ID] =>
[PRINT_BASE_PRICE] => 29 500 руб.
[RATIO_BASE_PRICE] => 29500
[PRINT_RATIO_BASE_PRICE] => 29 500 руб.
[PRINT_PRICE] => 29 500 руб.
[RATIO_PRICE] => 29500
[PRINT_RATIO_PRICE] => 29 500 руб.
[PRINT_DISCOUNT] => 0 руб.
[RATIO_DISCOUNT] => 0
[PRINT_RATIO_DISCOUNT] => 0 руб.
[PRINT_VAT] => 0 руб.
[RATIO_VAT] => 0
[PRINT_RATIO_VAT] => 0 руб.
[MIN_QUANTITY] => 1
)
)
[ITEM_QUANTITY_RANGES] => Array
(
[ZERO-INF] => Array
(
[HASH] => ZERO-INF
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[SORT_FROM] => 0
[SORT_TO] => INF
)
)
[ITEM_MEASURE_RATIOS] => Array
(
[0] => Array
(
[ID] => 0
[RATIO] => 1
[IS_DEFAULT] => Y
)
)
[ITEM_MEASURE] => Array
(
[ID] =>
[TITLE] => место
[~TITLE] => место
)
[ITEM_MEASURE_RATIO_SELECTED] => 0
[ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF
[ITEM_PRICE_SELECTED] => 0
[CHECK_QUANTITY] =>
[CATALOG_MEASURE_NAME] => место
[~CATALOG_MEASURE_NAME] => место
[CAN_BUY] => 1
[ITEM_PRICES_CAN_BUY] => 1
[~BUY_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=BUY&id=57758
[BUY_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=BUY&id=57758
[~ADD_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=ADD2BASKET&id=57758
[ADD_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=ADD2BASKET&id=57758
[~SUBSCRIBE_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=SUBSCRIBE_PRODUCT&id=57758
[SUBSCRIBE_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=SUBSCRIBE_PRODUCT&id=57758
[~COMPARE_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=ADD_TO_COMPARE_LIST&id=57758
[COMPARE_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=ADD_TO_COMPARE_LIST&id=57758
[~COMPARE_DELETE_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=DELETE_FROM_COMPARE_LIST&id=57758
[COMPARE_DELETE_URL] => /courses/ITILP/?ELEMENT_CODE=ITILP&action=DELETE_FROM_COMPARE_LIST&id=57758
[CATALOG_MEASURE_RATIO] => 1
[OFFER_GROUP] =>
[RATIO_PRICE] => Array
(
[VALUE] => 29500
[DISCOUNT_VALUE] => 29500
[PRINT_VALUE] => 29 500 руб.
[PRINT_DISCOUNT_VALUE] => 29 500 руб.
[DISCOUNT_DIFF] => 0
[PRINT_DISCOUNT_DIFF] => 0 руб.
[DISCOUNT_DIFF_PERCENT] => 0
[CURRENCY] => RUB
)
[MORE_PHOTO] => Array
(
[0] => Array
(
[SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png
[WIDTH] => 150
[HEIGHT] => 150
)
)
[MORE_PHOTO_COUNT] => 1
)
)
- 07.10.2019 Москва записаться
Курс ориентирован на людей, которые уже освоили азбуку сервис-менеджмента, знают, что и зачем нужно делать для повышения качества ИТ-услуг и сокращения ИТ-рисков, но которым не хватает ответа на вопрос «как» – практического подхода по применению полученных знаний.
Курс будет наиболее полезен тем, кто уже хорошо знаком с ITSM, но испытывает затруднения с применением теории на практике.
Аудитория курса:
Услуги и управление услугами
Ключевые составляющие услуги (заказчик, ценность, результаты, затраты, риски). Принцип «Принимай и приспосабливай» (Adopt and Adapt). Практика «Пять составляющих услуги». Основные принципы ITSM-профессионала (Guiding principles). Обсуждение: этапы ITSM-инициативы.
Модель постоянного совершенствования: обзор
Шаг 1 «Какова перспектива?». Анализ контекста. Идентификация заинтересованных сторон. Практика «Определение контекста и движущих сил инициативы». Шаг 2 «Где мы сейчас?». Критерии оценки и их применимость. Практика «Планирование оценки». Шаг 3 «Где мы хотим быть?». Описание желаемого состояния и gap-анализ. Каскады целей. Подход Cleverics к разработке метрик. Практика «Постановка целей и разработка KPI». Практика «Подготовка бизнес-обоснования ITSM-инициативы». Варианты бизнес-обоснований. Ключевые трудности подготовки бизнес-обоснования. Шаг 4 «Как мы этого достигнем». Разработка планов. Этапы типового проекта Cleverics. Что такое «внедрение» процесса. Контроли и организация оперативного управления. Состав процессной документации. Содержание регламента процесса. План запуска процесса. Практика «Планирование ITSM-инициативы». Обсуждение «Сложности по ходу реализации ITSM-инициатив». Шаг 5 «Мы достигли успеха?».
Метрики и измерения
Для чего нужны измерения. Категории метрик. Балансировка метрик. Отчеты и dashboard’ы. Совершенствование системы измерений.
Коммуникации
Важность и особенности коммуникаций в ITSM. Принципы эффективных коммуникаций Типы и техники коммуникаций.
Управление организационными изменениями
Ключевые факторы успеха ITSM-инициатив. Динамика восприятия изменений (Модель Вильяма Бриджеса, Gartner Hype Cycle, Модель Джона Коттера). Виды деятельности управления организационными изменениями: обзор. Создание ощущения срочности. Управление заинтересованными сторонами и спонсорами. Управление сопротивлением. Практика «Планирование управления сопротивлением». Шаг 6 «Как сохранить импульс постоянного совершенствования». Закрепление улучшения. Обеспечение непрерывности совершенствования. ITIL и другие своды знаний.