- Главная
- Курсы
- Управление современным предприятием
- Управление информацией и технологиями на предприятии
ITIL V3 2011 Service Strategy SS
направление: Управление современным предприятием
Даты проведения курса
Array
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[ROUND_VALUE_NOVAT] => 26000
[VALUE] => 26000
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[PRINT_DISCOUNT_VALUE_VAT] => 26 000 руб.
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[PRINT_DISCOUNT_VALUE] => 26 000 руб.
[PRINT_DISCOUNT_DIFF] => 0 руб.
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[~CATALOG_GROUP_NAME_1] => Базовая цена
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[CATALOG_CAN_BUY_1] => Y
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[~CATALOG_CURRENCY_1] => RUB
[CATALOG_QUANTITY_FROM_1] =>
[~CATALOG_QUANTITY_FROM_1] =>
[CATALOG_QUANTITY_TO_1] =>
[~CATALOG_QUANTITY_TO_1] =>
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[NAME] => ITIL V3 2011 Service Strategy SS
[~NAME] => ITIL V3 2011 Service Strategy SS
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[DETAIL_PICTURE] =>
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[~CATALOG_QUANTITY] => 0
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[~CATALOG_QUANTITY_RESERVED] => 0
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[~CATALOG_QUANTITY_TRACE] => N
[CATALOG_QUANTITY_TRACE_ORIG] => D
[~CATALOG_QUANTITY_TRACE_ORIG] => D
[CATALOG_CAN_BUY_ZERO] => N
[~CATALOG_CAN_BUY_ZERO] => N
[CATALOG_CAN_BUY_ZERO_ORIG] => D
[~CATALOG_CAN_BUY_ZERO_ORIG] => D
[CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[~CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[~CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[CATALOG_SUBSCRIBE] => N
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[CATALOG_SUBSCRIBE_ORIG] => D
[~CATALOG_SUBSCRIBE_ORIG] => D
[CATALOG_AVAILABLE] => Y
[~CATALOG_AVAILABLE] => Y
[CATALOG_WEIGHT] => 0
[~CATALOG_WEIGHT] => 0
[CATALOG_WIDTH] =>
[~CATALOG_WIDTH] =>
[CATALOG_LENGTH] =>
[~CATALOG_LENGTH] =>
[CATALOG_HEIGHT] =>
[~CATALOG_HEIGHT] =>
[CATALOG_MEASURE] =>
[~CATALOG_MEASURE] =>
[CATALOG_VAT] =>
[~CATALOG_VAT] =>
[CATALOG_VAT_ID] =>
[~CATALOG_VAT_ID] =>
[CATALOG_VAT_INCLUDED] => N
[~CATALOG_VAT_INCLUDED] => N
[CATALOG_PRICE_TYPE] => S
[~CATALOG_PRICE_TYPE] => S
[CATALOG_RECUR_SCHEME_TYPE] => D
[~CATALOG_RECUR_SCHEME_TYPE] => D
[CATALOG_RECUR_SCHEME_LENGTH] =>
[~CATALOG_RECUR_SCHEME_LENGTH] =>
[CATALOG_TRIAL_PRICE_ID] =>
[~CATALOG_TRIAL_PRICE_ID] =>
[CATALOG_WITHOUT_ORDER] => N
[~CATALOG_WITHOUT_ORDER] => N
[CATALOG_SELECT_BEST_PRICE] => N
[~CATALOG_SELECT_BEST_PRICE] => N
[CATALOG_PURCHASING_PRICE] =>
[~CATALOG_PURCHASING_PRICE] =>
[CATALOG_PURCHASING_CURRENCY] =>
[~CATALOG_PURCHASING_CURRENCY] =>
[CATALOG_TYPE] => 4
[~CATALOG_TYPE] => 4
[CATALOG_BUNDLE] => N
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[LINK_ELEMENT_ID] => 48583
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[LIST_TYPE] => L
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[XML_ID] => CML2_LINK
[FILE_TYPE] =>
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[LINK_IBLOCK_ID] => 25
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => SKU
[USER_TYPE_SETTINGS] => Array
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[VIEW] => A
[SHOW_ADD] => N
[MAX_WIDTH] => 0
[MIN_HEIGHT] => 24
[MAX_HEIGHT] => 1000
[BAN_SYM] => ,;
[REP_SYM] =>
[OTHER_REP_SYM] =>
[IBLOCK_MESS] => N
)
[HINT] =>
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[CITY] => Array
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[PROPERTY_VALUE_ID] => 5142304
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[~DESCRIPTION] =>
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[MAX_COUNT] => Array
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[~DESCRIPTION] =>
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[DATE_TO] => Array
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[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
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[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 22.06.2022
[PROPERTY_VALUE_ID] => 5142303
[DESCRIPTION] =>
[~VALUE] => 22.06.2022
[~DESCRIPTION] =>
)
[FLAG_SALE] => Array
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[ID] => 141
[IBLOCK_ID] => 24
[NAME] => Скидки
[ACTIVE] => Y
[SORT] => 500
[CODE] => FLAG_SALE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Скидки
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[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
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[IN_ACTION] => Array
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[SORT] => 500
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[PROPERTY_TYPE] => E
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[LIST_TYPE] => L
[MULTIPLE] => Y
[XML_ID] =>
[FILE_TYPE] =>
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[LINK_IBLOCK_ID] => 30
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => EList
[USER_TYPE_SETTINGS] => Array
(
[size] => 1
[width] => 0
[group] => N
[multiple] => N
)
[HINT] =>
[~NAME] => Участвует в акциях
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
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[NEW] => Array
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[ID] => 144
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[NAME] => Новинка
[ACTIVE] => Y
[SORT] => 500
[CODE] => NEW
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Новинка
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
[DURATION_HOURS] => Array
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[ID] => 174
[IBLOCK_ID] => 24
[NAME] => Длитеность, часов
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_HOURS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, часов
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 24
[PROPERTY_VALUE_ID] => 5142298
[DESCRIPTION] =>
[~VALUE] => 24
[~DESCRIPTION] =>
)
[DURATION_DAYS] => Array
(
[ID] => 175
[IBLOCK_ID] => 24
[NAME] => Длитеность, дней
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_DAYS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, дней
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 3
[PROPERTY_VALUE_ID] => 5142299
[DESCRIPTION] =>
[~VALUE] => 3
[~DESCRIPTION] =>
)
[COURSE_CODE] => Array
(
[ID] => 176
[IBLOCK_ID] => 24
[NAME] => Код курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => COURSE_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Код курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => ITILSS
[PROPERTY_VALUE_ID] => 5142300
[DESCRIPTION] =>
[~VALUE] => ITILSS
[~DESCRIPTION] =>
)
[ACTION_NUMBER] => Array
(
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[IBLOCK_ID] => 24
[NAME] => Номер акции
[ACTIVE] => Y
[SORT] => 500
[CODE] => ACTION_NUMBER
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Номер акции
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[MARKER] => Array
(
[ID] => 178
[IBLOCK_ID] => 24
[NAME] => Маркер
[ACTIVE] => Y
[SORT] => 500
[CODE] => MARKER
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Маркер
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => Upr
[PROPERTY_VALUE_ID] => 5142301
[DESCRIPTION] =>
[~VALUE] => Upr
[~DESCRIPTION] =>
)
[HINT] => Array
(
[ID] => 179
[IBLOCK_ID] => 24
[NAME] => Примечание
[ACTIVE] => Y
[SORT] => 500
[CODE] => HINT
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Примечание
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[B_SPECIAL_PRICE] => Array
(
[ID] => 180
[IBLOCK_ID] => 24
[NAME] => B_SPECIAL_PRICE
[ACTIVE] => Y
[SORT] => 500
[CODE] => B_SPECIAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => B_SPECIAL_PRICE
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 0
[PROPERTY_VALUE_ID] => 5142296
[DESCRIPTION] =>
[~VALUE] => 0
[~DESCRIPTION] =>
)
[NORMAL_PRICE] => Array
(
[ID] => 181
[IBLOCK_ID] => 24
[NAME] => Стандартная цена для 1 чел.
[ACTIVE] => Y
[SORT] => 500
[CODE] => NORMAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Стандартная цена для 1 чел.
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 26000
[PROPERTY_VALUE_ID] => 5142297
[DESCRIPTION] =>
[~VALUE] => 26000
[~DESCRIPTION] =>
)
[SECTION_CODE] => Array
(
[ID] => 186
[IBLOCK_ID] => 24
[NAME] => Подкатегория курса 4
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[SORT] => 500
[CODE] => SECTION_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Подкатегория курса 4
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 40
[PROPERTY_VALUE_ID] => 5142305
[DESCRIPTION] =>
[~VALUE] => 40
[~DESCRIPTION] =>
)
[SHOW_TO_MAIN] => Array
(
[ID] => 189
[IBLOCK_ID] => 24
[NAME] => Показывать на главной
[ACTIVE] => Y
[SORT] => 500
[CODE] => SHOW_TO_MAIN
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Показывать на главной
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
)
[DISPLAY_PROPERTIES] => Array
(
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 22.06.2022
[PROPERTY_VALUE_ID] => 5142303
[DESCRIPTION] =>
[~VALUE] => 22.06.2022
[~DESCRIPTION] =>
[DISPLAY_VALUE] => 22.06.2022
)
)
[PRODUCT] => Array
(
[TYPE] => 4
[AVAILABLE] => Y
[MEASURE] =>
[VAT_ID] =>
[VAT_RATE] =>
[VAT_INCLUDED] => N
[QUANTITY] => 0
[QUANTITY_TRACE] => N
[CAN_BUY_ZERO] => N
[SUBSCRIPTION] =>
[BUNDLE] => N
)
[ITEM_PRICE_MODE] => S
[ITEM_PRICES] => Array
(
[0] => Array
(
[UNROUND_BASE_PRICE] => 26000
[UNROUND_PRICE] => 26000
[BASE_PRICE] => 26000
[PRICE] => 26000
[ID] => 64629
[PRICE_TYPE_ID] => 1
[CURRENCY] => RUB
[DISCOUNT] => 0
[PERCENT] => 0
[VAT] => 0
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[QUANTITY_HASH] => ZERO-INF
[MEASURE_RATIO_ID] =>
[PRINT_BASE_PRICE] => 26 000 руб.
[RATIO_BASE_PRICE] => 26000
[PRINT_RATIO_BASE_PRICE] => 26 000 руб.
[PRINT_PRICE] => 26 000 руб.
[RATIO_PRICE] => 26000
[PRINT_RATIO_PRICE] => 26 000 руб.
[PRINT_DISCOUNT] => 0 руб.
[RATIO_DISCOUNT] => 0
[PRINT_RATIO_DISCOUNT] => 0 руб.
[PRINT_VAT] => 0 руб.
[RATIO_VAT] => 0
[PRINT_RATIO_VAT] => 0 руб.
[MIN_QUANTITY] => 1
)
)
[ITEM_QUANTITY_RANGES] => Array
(
[ZERO-INF] => Array
(
[HASH] => ZERO-INF
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[SORT_FROM] => 0
[SORT_TO] => INF
)
)
[ITEM_MEASURE_RATIOS] => Array
(
[0] => Array
(
[ID] => 0
[RATIO] => 1
[IS_DEFAULT] => Y
)
)
[ITEM_MEASURE] => Array
(
[ID] =>
[TITLE] => место
[~TITLE] => место
)
[ITEM_MEASURE_RATIO_SELECTED] => 0
[ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF
[ITEM_PRICE_SELECTED] => 0
[CHECK_QUANTITY] =>
[CATALOG_MEASURE_NAME] => место
[~CATALOG_MEASURE_NAME] => место
[CAN_BUY] => 1
[ITEM_PRICES_CAN_BUY] => 1
[~BUY_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=BUY&id=62263
[BUY_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=BUY&id=62263
[~ADD_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=ADD2BASKET&id=62263
[ADD_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=ADD2BASKET&id=62263
[~SUBSCRIBE_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=SUBSCRIBE_PRODUCT&id=62263
[SUBSCRIBE_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=SUBSCRIBE_PRODUCT&id=62263
[~COMPARE_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=ADD_TO_COMPARE_LIST&id=62263
[COMPARE_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=ADD_TO_COMPARE_LIST&id=62263
[~COMPARE_DELETE_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=DELETE_FROM_COMPARE_LIST&id=62263
[COMPARE_DELETE_URL] => /courses/ITILSS/?ELEMENT_CODE=ITILSS&action=DELETE_FROM_COMPARE_LIST&id=62263
[CATALOG_MEASURE_RATIO] => 1
[OFFER_GROUP] =>
[RATIO_PRICE] => Array
(
[VALUE] => 26000
[DISCOUNT_VALUE] => 26000
[PRINT_VALUE] => 26 000 руб.
[PRINT_DISCOUNT_VALUE] => 26 000 руб.
[DISCOUNT_DIFF] => 0
[PRINT_DISCOUNT_DIFF] => 0 руб.
[DISCOUNT_DIFF_PERCENT] => 0
[CURRENCY] => RUB
)
[MORE_PHOTO] => Array
(
[0] => Array
(
[SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png
[WIDTH] => 150
[HEIGHT] => 150
)
)
[MORE_PHOTO_COUNT] => 1
)
)
- 20.06.2022 Москва записаться
Аудитория курса:
Данный курс предназначен для руководителей и сотрудников подразделений ИТ, а также всех, кто интересуется вопросами эффективного управления сервисами и организации работы ИТ:
Введение в Стратегию сервисов
Обзор Стратегии сервисов.
Управление сервисами как практика
Сервисы и управление сервисами. Базовые концепции. Управление и управляющие системы. Жизненный цикл сервисов.
Принципы стратегии сервисов
Стратегия. Клиенты и сервисы. Поставщики сервисов. Определение сервисов. Стратегии, направленные на удовлетворение клиентов. Экономика сервисов. Стратегии аутсорсинга. Структуры сервисов. Входы и выходы стратегии сервисов.
Процессы стратегии сервисов
Управление стратегией для ИТ сервисов. Управление портфелем сервисов. Финансовое управление для ИТ сервисов. Управление требованиями. Управление взаимоотношениями с бизнесом.
Стратегия сервисов, управление, архитектура и стратегии реализации ITSM
Управление. Создание и поддержка системы управления ИТ сервисами. Стратегия ИТ сервисов и бизнес. Стратегия ИТ сервисов и корпоративная архитектура. Стратегия ИТ сервисов и разработка приложений. Разработка стратегии для реализации процессов управления сервисами.
Организация стратегии сервисов
Организационное развитие. Организационные изменения. Организационная структура. Организационное проектирование. Организационная культура. Функции. Логическая организационная структура. Роли. Модель RACI. Компетенции и обучение.
Технологические аспекты
Автоматизация сервисов. Интерфейсы сервисов. Инструменты реализации стратегии сервисов.
Реализация стратегии сервисов
Реализация жизненного цикла сервисов. Влияние стратегии сервисов на другие стадии жизненного цикла.
Проблемы, риски и критические факторы успеха
Проблемы. Риски. Критические факторы успеха.