- Главная
- Курсы
- Общий и специализированный менеджмент
- Специализированный менеджмент
- Управление ИТ-сервисами
Planning Protection and Optimization
направление: Общий и специализированный менеджмент
Даты проведения курса
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[USER_TYPE_SETTINGS] =>
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[USER_TYPE] =>
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[MARKER] => Array
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[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
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[~DESCRIPTION] =>
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[XML_ID] =>
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[IS_REQUIRED] => N
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[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Примечание
[~DEFAULT_VALUE] =>
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[VALUE_SORT] =>
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[XML_ID] =>
[FILE_TYPE] =>
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[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
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[XML_ID] =>
[FILE_TYPE] =>
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[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
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[~DESCRIPTION] =>
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[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Подкатегория курса 4
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 180
[PROPERTY_VALUE_ID] => 4702197
[DESCRIPTION] =>
[~VALUE] => 180
[~DESCRIPTION] =>
)
[SHOW_TO_MAIN] => Array
(
[ID] => 189
[IBLOCK_ID] => 24
[NAME] => Показывать на главной
[ACTIVE] => Y
[SORT] => 500
[CODE] => SHOW_TO_MAIN
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Показывать на главной
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
)
[DISPLAY_PROPERTIES] => Array
(
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 30.04.2021
[PROPERTY_VALUE_ID] => 4702195
[DESCRIPTION] =>
[~VALUE] => 30.04.2021
[~DESCRIPTION] =>
[DISPLAY_VALUE] => 30.04.2021
)
)
[PRODUCT] => Array
(
[TYPE] => 4
[AVAILABLE] => Y
[MEASURE] =>
[VAT_ID] =>
[VAT_RATE] =>
[VAT_INCLUDED] => N
[QUANTITY] => 0
[QUANTITY_TRACE] => N
[CAN_BUY_ZERO] => N
[SUBSCRIPTION] =>
[BUNDLE] => N
)
[ITEM_PRICE_MODE] => S
[ITEM_PRICES] => Array
(
[0] => Array
(
[UNROUND_BASE_PRICE] => 36000
[UNROUND_PRICE] => 36000
[BASE_PRICE] => 36000
[PRICE] => 36000
[ID] => 63023
[PRICE_TYPE_ID] => 1
[CURRENCY] => RUB
[DISCOUNT] => 0
[PERCENT] => 0
[VAT] => 0
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[QUANTITY_HASH] => ZERO-INF
[MEASURE_RATIO_ID] =>
[PRINT_BASE_PRICE] => 36 000 руб.
[RATIO_BASE_PRICE] => 36000
[PRINT_RATIO_BASE_PRICE] => 36 000 руб.
[PRINT_PRICE] => 36 000 руб.
[RATIO_PRICE] => 36000
[PRINT_RATIO_PRICE] => 36 000 руб.
[PRINT_DISCOUNT] => 0 руб.
[RATIO_DISCOUNT] => 0
[PRINT_RATIO_DISCOUNT] => 0 руб.
[PRINT_VAT] => 0 руб.
[RATIO_VAT] => 0
[PRINT_RATIO_VAT] => 0 руб.
[MIN_QUANTITY] => 1
)
)
[ITEM_QUANTITY_RANGES] => Array
(
[ZERO-INF] => Array
(
[HASH] => ZERO-INF
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[SORT_FROM] => 0
[SORT_TO] => INF
)
)
[ITEM_MEASURE_RATIOS] => Array
(
[0] => Array
(
[ID] => 0
[RATIO] => 1
[IS_DEFAULT] => Y
)
)
[ITEM_MEASURE] => Array
(
[ID] =>
[TITLE] => место
[~TITLE] => место
)
[ITEM_MEASURE_RATIO_SELECTED] => 0
[ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF
[ITEM_PRICE_SELECTED] => 0
[CHECK_QUANTITY] =>
[CATALOG_MEASURE_NAME] => место
[~CATALOG_MEASURE_NAME] => место
[CAN_BUY] => 1
[ITEM_PRICES_CAN_BUY] => 1
[~BUY_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=BUY&id=60543
[BUY_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=BUY&id=60543
[~ADD_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD2BASKET&id=60543
[ADD_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD2BASKET&id=60543
[~SUBSCRIBE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=SUBSCRIBE_PRODUCT&id=60543
[SUBSCRIBE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=SUBSCRIBE_PRODUCT&id=60543
[~COMPARE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD_TO_COMPARE_LIST&id=60543
[COMPARE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD_TO_COMPARE_LIST&id=60543
[~COMPARE_DELETE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=DELETE_FROM_COMPARE_LIST&id=60543
[COMPARE_DELETE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=DELETE_FROM_COMPARE_LIST&id=60543
[CATALOG_MEASURE_RATIO] => 1
[OFFER_GROUP] =>
[RATIO_PRICE] => Array
(
[VALUE] => 36000
[DISCOUNT_VALUE] => 36000
[PRINT_VALUE] => 36 000 руб.
[PRINT_DISCOUNT_VALUE] => 36 000 руб.
[DISCOUNT_DIFF] => 0
[PRINT_DISCOUNT_DIFF] => 0 руб.
[DISCOUNT_DIFF_PERCENT] => 0
[CURRENCY] => RUB
)
[MORE_PHOTO] => Array
(
[0] => Array
(
[SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png
[WIDTH] => 150
[HEIGHT] => 150
)
)
[MORE_PHOTO_COUNT] => 1
)
[1] => Array
(
[PRICES] => Array
(
[BASE] => Array
(
[PRICE_ID] => 1
[ID] => 63024
[CAN_ACCESS] => Y
[CAN_BUY] => Y
[MIN_PRICE] => Y
[CURRENCY] => RUB
[VALUE_VAT] => 36000
[VALUE_NOVAT] => 36000
[DISCOUNT_VALUE_VAT] => 36000
[DISCOUNT_VALUE_NOVAT] => 36000
[ROUND_VALUE_VAT] => 36000
[ROUND_VALUE_NOVAT] => 36000
[VALUE] => 36000
[UNROUND_DISCOUNT_VALUE] => 36000
[DISCOUNT_VALUE] => 36000
[DISCOUNT_DIFF] => 0
[DISCOUNT_DIFF_PERCENT] => 0
[VATRATE_VALUE] => 0
[DISCOUNT_VATRATE_VALUE] => 0
[ROUND_VATRATE_VALUE] => 0
[PRINT_VALUE_NOVAT] => 36 000 руб.
[PRINT_VALUE_VAT] => 36 000 руб.
[PRINT_VATRATE_VALUE] => 0 руб.
[PRINT_DISCOUNT_VALUE_NOVAT] => 36 000 руб.
[PRINT_DISCOUNT_VALUE_VAT] => 36 000 руб.
[PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб.
[PRINT_VALUE] => 36 000 руб.
[PRINT_DISCOUNT_VALUE] => 36 000 руб.
[PRINT_DISCOUNT_DIFF] => 0 руб.
)
)
[PRICE_MATRIX] =>
[MIN_PRICE] => Array
(
[PRICE_ID] => 1
[ID] => 63024
[CAN_ACCESS] => Y
[CAN_BUY] => Y
[MIN_PRICE] => Y
[CURRENCY] => RUB
[VALUE_VAT] => 36000
[VALUE_NOVAT] => 36000
[DISCOUNT_VALUE_VAT] => 36000
[DISCOUNT_VALUE_NOVAT] => 36000
[ROUND_VALUE_VAT] => 36000
[ROUND_VALUE_NOVAT] => 36000
[VALUE] => 36000
[UNROUND_DISCOUNT_VALUE] => 36000
[DISCOUNT_VALUE] => 36000
[DISCOUNT_DIFF] => 0
[DISCOUNT_DIFF_PERCENT] => 0
[VATRATE_VALUE] => 0
[DISCOUNT_VATRATE_VALUE] => 0
[ROUND_VATRATE_VALUE] => 0
[PRINT_VALUE_NOVAT] => 36 000 руб.
[PRINT_VALUE_VAT] => 36 000 руб.
[PRINT_VATRATE_VALUE] => 0 руб.
[PRINT_DISCOUNT_VALUE_NOVAT] => 36 000 руб.
[PRINT_DISCOUNT_VALUE_VAT] => 36 000 руб.
[PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб.
[PRINT_VALUE] => 36 000 руб.
[PRINT_DISCOUNT_VALUE] => 36 000 руб.
[PRINT_DISCOUNT_DIFF] => 0 руб.
)
[CATALOG_GROUP_ID_1] => 1
[~CATALOG_GROUP_ID_1] => 1
[CATALOG_GROUP_NAME_1] => Базовая цена
[~CATALOG_GROUP_NAME_1] => Базовая цена
[CATALOG_CAN_ACCESS_1] => Y
[~CATALOG_CAN_ACCESS_1] => Y
[CATALOG_CAN_BUY_1] => Y
[~CATALOG_CAN_BUY_1] => Y
[CATALOG_PRICE_ID_1] => 63024
[~CATALOG_PRICE_ID_1] => 63024
[CATALOG_PRICE_1] => 36000.00
[~CATALOG_PRICE_1] => 36000.00
[CATALOG_CURRENCY_1] => RUB
[~CATALOG_CURRENCY_1] => RUB
[CATALOG_QUANTITY_FROM_1] =>
[~CATALOG_QUANTITY_FROM_1] =>
[CATALOG_QUANTITY_TO_1] =>
[~CATALOG_QUANTITY_TO_1] =>
[CATALOG_EXTRA_ID_1] =>
[~CATALOG_EXTRA_ID_1] =>
[ID] => 60544
[~ID] => 60544
[IBLOCK_ID] => 24
[~IBLOCK_ID] => 24
[PROPERTY_85_VALUE] => 53910
[~PROPERTY_85_VALUE] => 53910
[PROPERTY_85_VALUE_ID] => 4702198
[~PROPERTY_85_VALUE_ID] => 4702198
[PROPERTY_DATE_FROM_VALUE] => 18.10.2021
[~PROPERTY_DATE_FROM_VALUE] => 18.10.2021
[PROPERTY_DATE_FROM_VALUE_ID] => 4702205
[~PROPERTY_DATE_FROM_VALUE_ID] => 4702205
[NAME] => Planning Protection and Optimization
[~NAME] => Planning Protection and Optimization
[PREVIEW_PICTURE] =>
[~PREVIEW_PICTURE] =>
[DETAIL_PICTURE] =>
[~DETAIL_PICTURE] =>
[CATALOG_QUANTITY] => 0
[~CATALOG_QUANTITY] => 0
[CATALOG_QUANTITY_RESERVED] => 0
[~CATALOG_QUANTITY_RESERVED] => 0
[CATALOG_QUANTITY_TRACE] => N
[~CATALOG_QUANTITY_TRACE] => N
[CATALOG_QUANTITY_TRACE_ORIG] => D
[~CATALOG_QUANTITY_TRACE_ORIG] => D
[CATALOG_CAN_BUY_ZERO] => N
[~CATALOG_CAN_BUY_ZERO] => N
[CATALOG_CAN_BUY_ZERO_ORIG] => D
[~CATALOG_CAN_BUY_ZERO_ORIG] => D
[CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[~CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[~CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[CATALOG_SUBSCRIBE] => N
[~CATALOG_SUBSCRIBE] => N
[CATALOG_SUBSCRIBE_ORIG] => D
[~CATALOG_SUBSCRIBE_ORIG] => D
[CATALOG_AVAILABLE] => Y
[~CATALOG_AVAILABLE] => Y
[CATALOG_WEIGHT] => 0
[~CATALOG_WEIGHT] => 0
[CATALOG_WIDTH] =>
[~CATALOG_WIDTH] =>
[CATALOG_LENGTH] =>
[~CATALOG_LENGTH] =>
[CATALOG_HEIGHT] =>
[~CATALOG_HEIGHT] =>
[CATALOG_MEASURE] =>
[~CATALOG_MEASURE] =>
[CATALOG_VAT] =>
[~CATALOG_VAT] =>
[CATALOG_VAT_ID] =>
[~CATALOG_VAT_ID] =>
[CATALOG_VAT_INCLUDED] => N
[~CATALOG_VAT_INCLUDED] => N
[CATALOG_PRICE_TYPE] => S
[~CATALOG_PRICE_TYPE] => S
[CATALOG_RECUR_SCHEME_TYPE] => D
[~CATALOG_RECUR_SCHEME_TYPE] => D
[CATALOG_RECUR_SCHEME_LENGTH] =>
[~CATALOG_RECUR_SCHEME_LENGTH] =>
[CATALOG_TRIAL_PRICE_ID] =>
[~CATALOG_TRIAL_PRICE_ID] =>
[CATALOG_WITHOUT_ORDER] => N
[~CATALOG_WITHOUT_ORDER] => N
[CATALOG_SELECT_BEST_PRICE] => N
[~CATALOG_SELECT_BEST_PRICE] => N
[CATALOG_PURCHASING_PRICE] =>
[~CATALOG_PURCHASING_PRICE] =>
[CATALOG_PURCHASING_CURRENCY] =>
[~CATALOG_PURCHASING_CURRENCY] =>
[CATALOG_TYPE] => 4
[~CATALOG_TYPE] => 4
[CATALOG_BUNDLE] => N
[~CATALOG_BUNDLE] => N
[SORT_HASH] => 04ec15620807eff2b530179004cce7d1
[LINK_ELEMENT_ID] => 53910
[PROPERTIES] => Array
(
[CML2_LINK] => Array
(
[ID] => 85
[IBLOCK_ID] => 24
[NAME] => Элемент каталога
[ACTIVE] => Y
[SORT] => 5
[CODE] => CML2_LINK
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => E
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] => CML2_LINK
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 25
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => SKU
[USER_TYPE_SETTINGS] => Array
(
[VIEW] => A
[SHOW_ADD] => N
[MAX_WIDTH] => 0
[MIN_HEIGHT] => 24
[MAX_HEIGHT] => 1000
[BAN_SYM] => ,;
[REP_SYM] =>
[OTHER_REP_SYM] =>
[IBLOCK_MESS] => N
)
[HINT] =>
[~NAME] => Элемент каталога
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 53910
[PROPERTY_VALUE_ID] => 4702198
[DESCRIPTION] =>
[~VALUE] => 53910
[~DESCRIPTION] =>
)
[CITY] => Array
(
[ID] => 92
[IBLOCK_ID] => 24
[NAME] => Город проведения
[ACTIVE] => Y
[SORT] => 500
[CODE] => CITY
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => Y
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Город проведения
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => Москва
[PROPERTY_VALUE_ID] => 4702207
[DESCRIPTION] =>
[~VALUE] => Москва
[~DESCRIPTION] =>
)
[MAX_COUNT] => Array
(
[ID] => 100
[IBLOCK_ID] => 24
[NAME] => Исходное количество мест
[ACTIVE] => Y
[SORT] => 500
[CODE] => MAX_COUNT
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Исходное количество мест
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[DATE_FROM] => Array
(
[ID] => 101
[IBLOCK_ID] => 24
[NAME] => Начало курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_FROM
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Начало курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 18.10.2021
[PROPERTY_VALUE_ID] => 4702205
[DESCRIPTION] =>
[~VALUE] => 18.10.2021
[~DESCRIPTION] =>
)
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 22.10.2021
[PROPERTY_VALUE_ID] => 4702206
[DESCRIPTION] =>
[~VALUE] => 22.10.2021
[~DESCRIPTION] =>
)
[FLAG_SALE] => Array
(
[ID] => 141
[IBLOCK_ID] => 24
[NAME] => Скидки
[ACTIVE] => Y
[SORT] => 500
[CODE] => FLAG_SALE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Скидки
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
[IN_ACTION] => Array
(
[ID] => 142
[IBLOCK_ID] => 24
[NAME] => Участвует в акциях
[ACTIVE] => Y
[SORT] => 500
[CODE] => IN_ACTION
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => E
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => Y
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 30
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => EList
[USER_TYPE_SETTINGS] => Array
(
[size] => 1
[width] => 0
[group] => N
[multiple] => N
)
[HINT] =>
[~NAME] => Участвует в акциях
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[NEW] => Array
(
[ID] => 144
[IBLOCK_ID] => 24
[NAME] => Новинка
[ACTIVE] => Y
[SORT] => 500
[CODE] => NEW
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Новинка
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
[DURATION_HOURS] => Array
(
[ID] => 174
[IBLOCK_ID] => 24
[NAME] => Длитеность, часов
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_HOURS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, часов
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 40
[PROPERTY_VALUE_ID] => 4702201
[DESCRIPTION] =>
[~VALUE] => 40
[~DESCRIPTION] =>
)
[DURATION_DAYS] => Array
(
[ID] => 175
[IBLOCK_ID] => 24
[NAME] => Длитеность, дней
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_DAYS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, дней
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 5
[PROPERTY_VALUE_ID] => 4702202
[DESCRIPTION] =>
[~VALUE] => 5
[~DESCRIPTION] =>
)
[COURSE_CODE] => Array
(
[ID] => 176
[IBLOCK_ID] => 24
[NAME] => Код курса
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[SORT] => 500
[CODE] => COURSE_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
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[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
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[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Код курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => ITIL_PPO
[PROPERTY_VALUE_ID] => 4702203
[DESCRIPTION] =>
[~VALUE] => ITIL_PPO
[~DESCRIPTION] =>
)
[ACTION_NUMBER] => Array
(
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[DEFAULT_VALUE] =>
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[COL_COUNT] => 30
[LIST_TYPE] => L
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[XML_ID] =>
[FILE_TYPE] =>
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[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Номер акции
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[MARKER] => Array
(
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[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Маркер
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => Upr
[PROPERTY_VALUE_ID] => 4702204
[DESCRIPTION] =>
[~VALUE] => Upr
[~DESCRIPTION] =>
)
[HINT] => Array
(
[ID] => 179
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[NAME] => Примечание
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[SORT] => 500
[CODE] => HINT
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[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
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[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Примечание
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[B_SPECIAL_PRICE] => Array
(
[ID] => 180
[IBLOCK_ID] => 24
[NAME] => B_SPECIAL_PRICE
[ACTIVE] => Y
[SORT] => 500
[CODE] => B_SPECIAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => B_SPECIAL_PRICE
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 0
[PROPERTY_VALUE_ID] => 4702199
[DESCRIPTION] =>
[~VALUE] => 0
[~DESCRIPTION] =>
)
[NORMAL_PRICE] => Array
(
[ID] => 181
[IBLOCK_ID] => 24
[NAME] => Стандартная цена для 1 чел.
[ACTIVE] => Y
[SORT] => 500
[CODE] => NORMAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Стандартная цена для 1 чел.
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 36000
[PROPERTY_VALUE_ID] => 4702200
[DESCRIPTION] =>
[~VALUE] => 36000
[~DESCRIPTION] =>
)
[SECTION_CODE] => Array
(
[ID] => 186
[IBLOCK_ID] => 24
[NAME] => Подкатегория курса 4
[ACTIVE] => Y
[SORT] => 500
[CODE] => SECTION_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Подкатегория курса 4
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 180
[PROPERTY_VALUE_ID] => 4702208
[DESCRIPTION] =>
[~VALUE] => 180
[~DESCRIPTION] =>
)
[SHOW_TO_MAIN] => Array
(
[ID] => 189
[IBLOCK_ID] => 24
[NAME] => Показывать на главной
[ACTIVE] => Y
[SORT] => 500
[CODE] => SHOW_TO_MAIN
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Показывать на главной
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
)
[DISPLAY_PROPERTIES] => Array
(
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 22.10.2021
[PROPERTY_VALUE_ID] => 4702206
[DESCRIPTION] =>
[~VALUE] => 22.10.2021
[~DESCRIPTION] =>
[DISPLAY_VALUE] => 22.10.2021
)
)
[PRODUCT] => Array
(
[TYPE] => 4
[AVAILABLE] => Y
[MEASURE] =>
[VAT_ID] =>
[VAT_RATE] =>
[VAT_INCLUDED] => N
[QUANTITY] => 0
[QUANTITY_TRACE] => N
[CAN_BUY_ZERO] => N
[SUBSCRIPTION] =>
[BUNDLE] => N
)
[ITEM_PRICE_MODE] => S
[ITEM_PRICES] => Array
(
[0] => Array
(
[UNROUND_BASE_PRICE] => 36000
[UNROUND_PRICE] => 36000
[BASE_PRICE] => 36000
[PRICE] => 36000
[ID] => 63024
[PRICE_TYPE_ID] => 1
[CURRENCY] => RUB
[DISCOUNT] => 0
[PERCENT] => 0
[VAT] => 0
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[QUANTITY_HASH] => ZERO-INF
[MEASURE_RATIO_ID] =>
[PRINT_BASE_PRICE] => 36 000 руб.
[RATIO_BASE_PRICE] => 36000
[PRINT_RATIO_BASE_PRICE] => 36 000 руб.
[PRINT_PRICE] => 36 000 руб.
[RATIO_PRICE] => 36000
[PRINT_RATIO_PRICE] => 36 000 руб.
[PRINT_DISCOUNT] => 0 руб.
[RATIO_DISCOUNT] => 0
[PRINT_RATIO_DISCOUNT] => 0 руб.
[PRINT_VAT] => 0 руб.
[RATIO_VAT] => 0
[PRINT_RATIO_VAT] => 0 руб.
[MIN_QUANTITY] => 1
)
)
[ITEM_QUANTITY_RANGES] => Array
(
[ZERO-INF] => Array
(
[HASH] => ZERO-INF
[QUANTITY_FROM] =>
[QUANTITY_TO] =>
[SORT_FROM] => 0
[SORT_TO] => INF
)
)
[ITEM_MEASURE_RATIOS] => Array
(
[0] => Array
(
[ID] => 0
[RATIO] => 1
[IS_DEFAULT] => Y
)
)
[ITEM_MEASURE] => Array
(
[ID] =>
[TITLE] => место
[~TITLE] => место
)
[ITEM_MEASURE_RATIO_SELECTED] => 0
[ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF
[ITEM_PRICE_SELECTED] => 0
[CHECK_QUANTITY] =>
[CATALOG_MEASURE_NAME] => место
[~CATALOG_MEASURE_NAME] => место
[CAN_BUY] => 1
[ITEM_PRICES_CAN_BUY] => 1
[~BUY_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=BUY&id=60544
[BUY_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=BUY&id=60544
[~ADD_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD2BASKET&id=60544
[ADD_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD2BASKET&id=60544
[~SUBSCRIBE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=SUBSCRIBE_PRODUCT&id=60544
[SUBSCRIBE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=SUBSCRIBE_PRODUCT&id=60544
[~COMPARE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD_TO_COMPARE_LIST&id=60544
[COMPARE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=ADD_TO_COMPARE_LIST&id=60544
[~COMPARE_DELETE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=DELETE_FROM_COMPARE_LIST&id=60544
[COMPARE_DELETE_URL] => /courses/ITIL_PPO/?ELEMENT_CODE=ITIL_PPO&action=DELETE_FROM_COMPARE_LIST&id=60544
[CATALOG_MEASURE_RATIO] => 1
[OFFER_GROUP] =>
[RATIO_PRICE] => Array
(
[VALUE] => 36000
[DISCOUNT_VALUE] => 36000
[PRINT_VALUE] => 36 000 руб.
[PRINT_DISCOUNT_VALUE] => 36 000 руб.
[DISCOUNT_DIFF] => 0
[PRINT_DISCOUNT_DIFF] => 0 руб.
[DISCOUNT_DIFF_PERCENT] => 0
[CURRENCY] => RUB
)
[MORE_PHOTO] => Array
(
[0] => Array
(
[SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png
[WIDTH] => 150
[HEIGHT] => 150
)
)
[MORE_PHOTO_COUNT] => 1
)
)
- 26.04.2021 Москва записаться
- 18.10.2021 Москва записаться
Участники курса детально изучают практики планирования, предоставления, контроля ИТ-услуг, управления рисками и ресурсного планирования.
В курсе рассматриваются процессы:
За пять дней слушатель подробно изучит рекомендации ITIL по обеспечению гарантии ИТ-услуг, оценке влияния на бизнес и управления рисками, научится отвечать на вопросы экзамена «ITIL Intermediate Planning Protection and Optimization». Это не просто подготовка к экзамену, это курс, прежде всего ориентированный на практическое применение знаний о планировании и совершенствовании ИТ-услуг.
Необходимая предварительная подготовка:
Аудитория курса:
Часть 1: Доступность, непрерывность, безопасность ИТ-услуг
Введение
Проектирование ИТ-услуг
Общие принципы проектирования ИТ-услуг. Роль процессов проектирования ИТ-услуг в жизненном цикле ИТ-услуг. Пять аспектов проектирования. IT Steering Committee.
Управление доступностью
Что такое доступность? Граница доступности и недоступности, критерий доступности. Расчет доступности по статистике инцидентов. Обсуждение. Как считать доступность? Понятие доступности для разных типов услуг. Назначение, задачи, охват процесса. Политики, принципы и основные понятия процесса. Виды деятельности процесса. Методы и техники управления доступностью.
Управление непрерывностью ИТ-услуг
Назначение, задачи, охват процесса. Граница доступности и непрерывности. итики, принципы и основные понятия процесса
Виды деятельности
Инициация программы обеспечения непрерывности. Граница непрерывности бизнеса и непрерывности ИТ-услуг. Анализ требований и формирование стратегии непрерывности. Идентификация и оценка рисков, разработка контрмер. Внедрение мер обеспечения непрерывности. Организация текущей деятельности по обеспечению непрерывности ИТ-услуг.
Управление информационной безопасностью
Назначение, задачи, охват процесса. Политики информационной безопасности. Виды деятельности процесса. Типы контролей безопасности.
Управление доступностью, непрерывностью и информационной безопасностью в системе управления ИТ-услугами
Роли процессов управления доступностью, непрерывностью и информационной безопасностью
Факторы успеха и показатели процессов управления доступностью, непрерывностью и безопасностью ИТ-услуг
Разработка метрик по процессам управления доступностью и непрерывностью
Разбор пробного экзамена
Часть 2: Управление мощностями и производительностью ИТ-услуг
Введение
Проектирование услуг: краткий обзор
Управление мощностями
Показатели мощности ИТ-услуг. Назначение, задачи, охват процесса. Бизнес-обоснование процесса управления мощностями. Политики, принципы и основные понятия процесса. Подпроцессы управления мощностями. Business capacity management. Service capacity management. Component capacity management. Виды деятельности, методы и техники управления мощностями. Задача по планированию мощностей. Содержание плана мощностей. Разработка плана мощностей. Планирование персонала на основании прогнозов потребления услуг.
Управление спросом
Назначение, задачи, охват процесса. Управление спросом и управление мощностями: граница. Управление спросом в течение жизненного цикла услуги. Модели бизнес-деятельности (PBA) и профили пользователей (UP).
Управление мощностями и управление спросом в системе управления ИТ-услугами.
Роли процессов управления мощностями и управления спросом.
Факторы успеха и показатели процессов управления мощностями и спросом ИТ-услуг.
Разбор пробного экзамена.
Введение
Проектирование ИТ-услуг
Общие принципы проектирования ИТ-услуг. Роль процессов проектирования ИТ-услуг в жизненном цикле ИТ-услуг. Пять аспектов проектирования. IT Steering Committee.
Управление доступностью
Что такое доступность? Граница доступности и недоступности, критерий доступности. Расчет доступности по статистике инцидентов. Обсуждение. Как считать доступность? Понятие доступности для разных типов услуг. Назначение, задачи, охват процесса. Политики, принципы и основные понятия процесса. Виды деятельности процесса. Методы и техники управления доступностью.
Управление непрерывностью ИТ-услуг
Назначение, задачи, охват процесса. Граница доступности и непрерывности. итики, принципы и основные понятия процесса
Виды деятельности
Инициация программы обеспечения непрерывности. Граница непрерывности бизнеса и непрерывности ИТ-услуг. Анализ требований и формирование стратегии непрерывности. Идентификация и оценка рисков, разработка контрмер. Внедрение мер обеспечения непрерывности. Организация текущей деятельности по обеспечению непрерывности ИТ-услуг.
Управление информационной безопасностью
Назначение, задачи, охват процесса. Политики информационной безопасности. Виды деятельности процесса. Типы контролей безопасности.
Управление доступностью, непрерывностью и информационной безопасностью в системе управления ИТ-услугами
Роли процессов управления доступностью, непрерывностью и информационной безопасностью
Факторы успеха и показатели процессов управления доступностью, непрерывностью и безопасностью ИТ-услуг
Разработка метрик по процессам управления доступностью и непрерывностью
Разбор пробного экзамена
Часть 2: Управление мощностями и производительностью ИТ-услуг
Введение
Проектирование услуг: краткий обзор
Управление мощностями
Показатели мощности ИТ-услуг. Назначение, задачи, охват процесса. Бизнес-обоснование процесса управления мощностями. Политики, принципы и основные понятия процесса. Подпроцессы управления мощностями. Business capacity management. Service capacity management. Component capacity management. Виды деятельности, методы и техники управления мощностями. Задача по планированию мощностей. Содержание плана мощностей. Разработка плана мощностей. Планирование персонала на основании прогнозов потребления услуг.
Управление спросом
Назначение, задачи, охват процесса. Управление спросом и управление мощностями: граница. Управление спросом в течение жизненного цикла услуги. Модели бизнес-деятельности (PBA) и профили пользователей (UP).
Управление мощностями и управление спросом в системе управления ИТ-услугами.
Роли процессов управления мощностями и управления спросом.
Факторы успеха и показатели процессов управления мощностями и спросом ИТ-услуг.
Разбор пробного экзамена.