- Главная
- Курсы
- Общий и специализированный менеджмент
- Специализированный менеджмент
- Управление ИТ-сервисами
SLM. Взаимодействие ИТ и бизнеса
направление: Общий и специализированный менеджмент
Даты проведения курса
Array
(
[1] => Array
(
[PRICES] => Array
(
[BASE] => Array
(
[PRICE_ID] => 1
[ID] => 62066
[CAN_ACCESS] => Y
[CAN_BUY] => Y
[MIN_PRICE] => Y
[CURRENCY] => RUB
[VALUE_VAT] => 25000
[VALUE_NOVAT] => 25000
[DISCOUNT_VALUE_VAT] => 25000
[DISCOUNT_VALUE_NOVAT] => 25000
[ROUND_VALUE_VAT] => 25000
[ROUND_VALUE_NOVAT] => 25000
[VALUE] => 25000
[UNROUND_DISCOUNT_VALUE] => 25000
[DISCOUNT_VALUE] => 25000
[DISCOUNT_DIFF] => 0
[DISCOUNT_DIFF_PERCENT] => 0
[VATRATE_VALUE] => 0
[DISCOUNT_VATRATE_VALUE] => 0
[ROUND_VATRATE_VALUE] => 0
[PRINT_VALUE_NOVAT] => 25 000 руб.
[PRINT_VALUE_VAT] => 25 000 руб.
[PRINT_VATRATE_VALUE] => 0 руб.
[PRINT_DISCOUNT_VALUE_NOVAT] => 25 000 руб.
[PRINT_DISCOUNT_VALUE_VAT] => 25 000 руб.
[PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб.
[PRINT_VALUE] => 25 000 руб.
[PRINT_DISCOUNT_VALUE] => 25 000 руб.
[PRINT_DISCOUNT_DIFF] => 0 руб.
)
)
[PRICE_MATRIX] =>
[MIN_PRICE] => Array
(
[PRICE_ID] => 1
[ID] => 62066
[CAN_ACCESS] => Y
[CAN_BUY] => Y
[MIN_PRICE] => Y
[CURRENCY] => RUB
[VALUE_VAT] => 25000
[VALUE_NOVAT] => 25000
[DISCOUNT_VALUE_VAT] => 25000
[DISCOUNT_VALUE_NOVAT] => 25000
[ROUND_VALUE_VAT] => 25000
[ROUND_VALUE_NOVAT] => 25000
[VALUE] => 25000
[UNROUND_DISCOUNT_VALUE] => 25000
[DISCOUNT_VALUE] => 25000
[DISCOUNT_DIFF] => 0
[DISCOUNT_DIFF_PERCENT] => 0
[VATRATE_VALUE] => 0
[DISCOUNT_VATRATE_VALUE] => 0
[ROUND_VATRATE_VALUE] => 0
[PRINT_VALUE_NOVAT] => 25 000 руб.
[PRINT_VALUE_VAT] => 25 000 руб.
[PRINT_VATRATE_VALUE] => 0 руб.
[PRINT_DISCOUNT_VALUE_NOVAT] => 25 000 руб.
[PRINT_DISCOUNT_VALUE_VAT] => 25 000 руб.
[PRINT_DISCOUNT_VATRATE_VALUE] => 0 руб.
[PRINT_VALUE] => 25 000 руб.
[PRINT_DISCOUNT_VALUE] => 25 000 руб.
[PRINT_DISCOUNT_DIFF] => 0 руб.
)
[CATALOG_GROUP_ID_1] => 1
[~CATALOG_GROUP_ID_1] => 1
[CATALOG_GROUP_NAME_1] => Базовая цена
[~CATALOG_GROUP_NAME_1] => Базовая цена
[CATALOG_CAN_ACCESS_1] => Y
[~CATALOG_CAN_ACCESS_1] => Y
[CATALOG_CAN_BUY_1] => Y
[~CATALOG_CAN_BUY_1] => Y
[CATALOG_PRICE_ID_1] => 62066
[~CATALOG_PRICE_ID_1] => 62066
[CATALOG_PRICE_1] => 25000.00
[~CATALOG_PRICE_1] => 25000.00
[CATALOG_CURRENCY_1] => RUB
[~CATALOG_CURRENCY_1] => RUB
[CATALOG_QUANTITY_FROM_1] =>
[~CATALOG_QUANTITY_FROM_1] =>
[CATALOG_QUANTITY_TO_1] =>
[~CATALOG_QUANTITY_TO_1] =>
[CATALOG_EXTRA_ID_1] =>
[~CATALOG_EXTRA_ID_1] =>
[ID] => 59544
[~ID] => 59544
[IBLOCK_ID] => 24
[~IBLOCK_ID] => 24
[PROPERTY_85_VALUE] => 48566
[~PROPERTY_85_VALUE] => 48566
[PROPERTY_85_VALUE_ID] => 4398221
[~PROPERTY_85_VALUE_ID] => 4398221
[PROPERTY_DATE_FROM_VALUE] => 18.05.2020
[~PROPERTY_DATE_FROM_VALUE] => 18.05.2020
[PROPERTY_DATE_FROM_VALUE_ID] => 4398228
[~PROPERTY_DATE_FROM_VALUE_ID] => 4398228
[NAME] => SLM. Взаимодействие ИТ и бизнеса
[~NAME] => SLM. Взаимодействие ИТ и бизнеса
[PREVIEW_PICTURE] =>
[~PREVIEW_PICTURE] =>
[DETAIL_PICTURE] =>
[~DETAIL_PICTURE] =>
[CATALOG_QUANTITY] => 0
[~CATALOG_QUANTITY] => 0
[CATALOG_QUANTITY_RESERVED] => 0
[~CATALOG_QUANTITY_RESERVED] => 0
[CATALOG_QUANTITY_TRACE] => N
[~CATALOG_QUANTITY_TRACE] => N
[CATALOG_QUANTITY_TRACE_ORIG] => D
[~CATALOG_QUANTITY_TRACE_ORIG] => D
[CATALOG_CAN_BUY_ZERO] => N
[~CATALOG_CAN_BUY_ZERO] => N
[CATALOG_CAN_BUY_ZERO_ORIG] => D
[~CATALOG_CAN_BUY_ZERO_ORIG] => D
[CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[~CATALOG_NEGATIVE_AMOUNT_TRACE] => N
[CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[~CATALOG_NEGATIVE_AMOUNT_ORIG] => D
[CATALOG_SUBSCRIBE] => N
[~CATALOG_SUBSCRIBE] => N
[CATALOG_SUBSCRIBE_ORIG] => D
[~CATALOG_SUBSCRIBE_ORIG] => D
[CATALOG_AVAILABLE] => Y
[~CATALOG_AVAILABLE] => Y
[CATALOG_WEIGHT] => 0
[~CATALOG_WEIGHT] => 0
[CATALOG_WIDTH] =>
[~CATALOG_WIDTH] =>
[CATALOG_LENGTH] =>
[~CATALOG_LENGTH] =>
[CATALOG_HEIGHT] =>
[~CATALOG_HEIGHT] =>
[CATALOG_MEASURE] =>
[~CATALOG_MEASURE] =>
[CATALOG_VAT] =>
[~CATALOG_VAT] =>
[CATALOG_VAT_ID] =>
[~CATALOG_VAT_ID] =>
[CATALOG_VAT_INCLUDED] => N
[~CATALOG_VAT_INCLUDED] => N
[CATALOG_PRICE_TYPE] => S
[~CATALOG_PRICE_TYPE] => S
[CATALOG_RECUR_SCHEME_TYPE] => D
[~CATALOG_RECUR_SCHEME_TYPE] => D
[CATALOG_RECUR_SCHEME_LENGTH] =>
[~CATALOG_RECUR_SCHEME_LENGTH] =>
[CATALOG_TRIAL_PRICE_ID] =>
[~CATALOG_TRIAL_PRICE_ID] =>
[CATALOG_WITHOUT_ORDER] => N
[~CATALOG_WITHOUT_ORDER] => N
[CATALOG_SELECT_BEST_PRICE] => N
[~CATALOG_SELECT_BEST_PRICE] => N
[CATALOG_PURCHASING_PRICE] =>
[~CATALOG_PURCHASING_PRICE] =>
[CATALOG_PURCHASING_CURRENCY] =>
[~CATALOG_PURCHASING_CURRENCY] =>
[CATALOG_TYPE] => 4
[~CATALOG_TYPE] => 4
[CATALOG_BUNDLE] => N
[~CATALOG_BUNDLE] => N
[SORT_HASH] => f05d17ec4149070a49fa7f6f1cc974b0
[LINK_ELEMENT_ID] => 48566
[PROPERTIES] => Array
(
[CML2_LINK] => Array
(
[ID] => 85
[IBLOCK_ID] => 24
[NAME] => Элемент каталога
[ACTIVE] => Y
[SORT] => 5
[CODE] => CML2_LINK
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => E
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] => CML2_LINK
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 25
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => SKU
[USER_TYPE_SETTINGS] => Array
(
[VIEW] => A
[SHOW_ADD] => N
[MAX_WIDTH] => 0
[MIN_HEIGHT] => 24
[MAX_HEIGHT] => 1000
[BAN_SYM] => ,;
[REP_SYM] =>
[OTHER_REP_SYM] =>
[IBLOCK_MESS] => N
)
[HINT] =>
[~NAME] => Элемент каталога
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 48566
[PROPERTY_VALUE_ID] => 4398221
[DESCRIPTION] =>
[~VALUE] => 48566
[~DESCRIPTION] =>
)
[CITY] => Array
(
[ID] => 92
[IBLOCK_ID] => 24
[NAME] => Город проведения
[ACTIVE] => Y
[SORT] => 500
[CODE] => CITY
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => Y
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Город проведения
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => Москва
[PROPERTY_VALUE_ID] => 4398230
[DESCRIPTION] =>
[~VALUE] => Москва
[~DESCRIPTION] =>
)
[MAX_COUNT] => Array
(
[ID] => 100
[IBLOCK_ID] => 24
[NAME] => Исходное количество мест
[ACTIVE] => Y
[SORT] => 500
[CODE] => MAX_COUNT
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Исходное количество мест
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[DATE_FROM] => Array
(
[ID] => 101
[IBLOCK_ID] => 24
[NAME] => Начало курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_FROM
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Начало курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 18.05.2020
[PROPERTY_VALUE_ID] => 4398228
[DESCRIPTION] =>
[~VALUE] => 18.05.2020
[~DESCRIPTION] =>
)
[DATE_TO] => Array
(
[ID] => 102
[IBLOCK_ID] => 24
[NAME] => Окончание курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => DATE_TO
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => Y
[FILTRABLE] => Y
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => DateTime
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Окончание курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 20.05.2020
[PROPERTY_VALUE_ID] => 4398229
[DESCRIPTION] =>
[~VALUE] => 20.05.2020
[~DESCRIPTION] =>
)
[FLAG_SALE] => Array
(
[ID] => 141
[IBLOCK_ID] => 24
[NAME] => Скидки
[ACTIVE] => Y
[SORT] => 500
[CODE] => FLAG_SALE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Скидки
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
[IN_ACTION] => Array
(
[ID] => 142
[IBLOCK_ID] => 24
[NAME] => Участвует в акциях
[ACTIVE] => Y
[SORT] => 500
[CODE] => IN_ACTION
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => E
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => Y
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 30
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] => EList
[USER_TYPE_SETTINGS] => Array
(
[size] => 1
[width] => 0
[group] => N
[multiple] => N
)
[HINT] =>
[~NAME] => Участвует в акциях
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[NEW] => Array
(
[ID] => 144
[IBLOCK_ID] => 24
[NAME] => Новинка
[ACTIVE] => Y
[SORT] => 500
[CODE] => NEW
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => L
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => C
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Новинка
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
[DURATION_HOURS] => Array
(
[ID] => 174
[IBLOCK_ID] => 24
[NAME] => Длитеность, часов
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_HOURS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, часов
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 24
[PROPERTY_VALUE_ID] => 4398224
[DESCRIPTION] =>
[~VALUE] => 24
[~DESCRIPTION] =>
)
[DURATION_DAYS] => Array
(
[ID] => 175
[IBLOCK_ID] => 24
[NAME] => Длитеность, дней
[ACTIVE] => Y
[SORT] => 500
[CODE] => DURATION_DAYS
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Длитеность, дней
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 3
[PROPERTY_VALUE_ID] => 4398225
[DESCRIPTION] =>
[~VALUE] => 3
[~DESCRIPTION] =>
)
[COURSE_CODE] => Array
(
[ID] => 176
[IBLOCK_ID] => 24
[NAME] => Код курса
[ACTIVE] => Y
[SORT] => 500
[CODE] => COURSE_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Код курса
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => SLMITBR
[PROPERTY_VALUE_ID] => 4398226
[DESCRIPTION] =>
[~VALUE] => SLMITBR
[~DESCRIPTION] =>
)
[ACTION_NUMBER] => Array
(
[ID] => 177
[IBLOCK_ID] => 24
[NAME] => Номер акции
[ACTIVE] => Y
[SORT] => 500
[CODE] => ACTION_NUMBER
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Номер акции
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[MARKER] => Array
(
[ID] => 178
[IBLOCK_ID] => 24
[NAME] => Маркер
[ACTIVE] => Y
[SORT] => 500
[CODE] => MARKER
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Маркер
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => Upr
[PROPERTY_VALUE_ID] => 4398227
[DESCRIPTION] =>
[~VALUE] => Upr
[~DESCRIPTION] =>
)
[HINT] => Array
(
[ID] => 179
[IBLOCK_ID] => 24
[NAME] => Примечание
[ACTIVE] => Y
[SORT] => 500
[CODE] => HINT
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Примечание
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
)
[B_SPECIAL_PRICE] => Array
(
[ID] => 180
[IBLOCK_ID] => 24
[NAME] => B_SPECIAL_PRICE
[ACTIVE] => Y
[SORT] => 500
[CODE] => B_SPECIAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => B_SPECIAL_PRICE
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 0
[PROPERTY_VALUE_ID] => 4398222
[DESCRIPTION] =>
[~VALUE] => 0
[~DESCRIPTION] =>
)
[NORMAL_PRICE] => Array
(
[ID] => 181
[IBLOCK_ID] => 24
[NAME] => Стандартная цена для 1 чел.
[ACTIVE] => Y
[SORT] => 500
[CODE] => NORMAL_PRICE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => N
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
[XML_ID] =>
[FILE_TYPE] =>
[MULTIPLE_CNT] => 5
[LINK_IBLOCK_ID] => 0
[WITH_DESCRIPTION] => N
[SEARCHABLE] => N
[FILTRABLE] => N
[IS_REQUIRED] => N
[VERSION] => 1
[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Стандартная цена для 1 чел.
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] => 25000
[PROPERTY_VALUE_ID] => 4398223
[DESCRIPTION] =>
[~VALUE] => 25000
[~DESCRIPTION] =>
)
[SECTION_CODE] => Array
(
[ID] => 186
[IBLOCK_ID] => 24
[NAME] => Подкатегория курса 4
[ACTIVE] => Y
[SORT] => 500
[CODE] => SECTION_CODE
[DEFAULT_VALUE] =>
[PROPERTY_TYPE] => S
[ROW_COUNT] => 1
[COL_COUNT] => 30
[LIST_TYPE] => L
[MULTIPLE] => N
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[VALUE_SORT] =>
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[~VALUE] => 100
[~DESCRIPTION] =>
)
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[COL_COUNT] => 30
[LIST_TYPE] => C
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[USER_TYPE] =>
[USER_TYPE_SETTINGS] =>
[HINT] =>
[~NAME] => Показывать на главной
[~DEFAULT_VALUE] =>
[VALUE_ENUM] =>
[VALUE_XML_ID] =>
[VALUE_SORT] =>
[VALUE] =>
[PROPERTY_VALUE_ID] =>
[DESCRIPTION] =>
[~DESCRIPTION] =>
[~VALUE] =>
[VALUE_ENUM_ID] =>
)
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[NAME] => Окончание курса
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[HINT] =>
[~NAME] => Окончание курса
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[VALUE_XML_ID] =>
[VALUE_SORT] =>
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[~VALUE] => 20.05.2020
[~DESCRIPTION] =>
[DISPLAY_VALUE] => 20.05.2020
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[CAN_BUY_ZERO] => N
[SUBSCRIPTION] =>
[BUNDLE] => N
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(
[0] => Array
(
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[UNROUND_PRICE] => 25000
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)
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[ZERO-INF] => Array
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[HASH] => ZERO-INF
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)
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(
[0] => Array
(
[ID] => 0
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[ITEM_MEASURE] => Array
(
[ID] =>
[TITLE] => место
[~TITLE] => место
)
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[SUBSCRIBE_URL] => /courses/SLMITBR/?ELEMENT_CODE=SLMITBR&action=SUBSCRIBE_PRODUCT&id=59544
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(
[VALUE] => 25000
[DISCOUNT_VALUE] => 25000
[PRINT_VALUE] => 25 000 руб.
[PRINT_DISCOUNT_VALUE] => 25 000 руб.
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[PRINT_DISCOUNT_DIFF] => 0 руб.
[DISCOUNT_DIFF_PERCENT] => 0
[CURRENCY] => RUB
)
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(
[0] => Array
(
[SRC] => /bitrix/templates/.default/components/bitrix/catalog.element/course/images/no_photo.png
[WIDTH] => 150
[HEIGHT] => 150
)
)
[MORE_PHOTO_COUNT] => 1
)
)
- 18.05.2020 Москва записаться
Курс "SLM. Взаимодействие ИТ и бизнеса" рассказывает о важнейшей, но часто остающейся недооцененной группе процессов управления ИТ-услугами, в которую входят:
Совместно эти процессы позволяют организовать проектирование услуг на основе требований бизнеса, управлять качеством услуг, переданных в эксплуатацию и осуществлять контроль подрядчиков, содействующих предоставлению ценности бизнес-заказчикам.
Управление уровнем услуг - основной процесс, рассматриваемый в курсе, отвечает за постановку бизнес-ориентированных требований к услугам и отслеживание соблюдения этих требований. В рамках этого процесса формируются и поддерживаются соглашения об уровне услуг (SLA, OLA).
В ходе этого курса слушатели изучат деятельность процессов взаимодействия ИТ и бизнеса; познакомятся с требованиями стандарта ISO 20000 и рекомендации ITIL по организации этой деятельности; получат рекомендации по тому, как составлять требования к ИТ-услугам, SLA, каталог ИТ-услуг.
Формат
Аудитория курса:
Введение
Необходимость управления уровнем услуг
Процесс SLM. Назначение и задачи процесса. Охват процесса, ключевые составляющие процесса. Виды деятельности.
Управление каталогом услуг
Определение ИТ-услуги. Классификация ИТ-услуг. Основные и поддерживающие услуги. Бизнес-услуги. Структура каталога ИТ-услуг. Представления каталога услуг. Связи услуг в каталоге.
Документирование ИТ-услуг
Заключение SLA, виды SLA. Проектирование внешней спецификации ИТ-услуги. Заключение OLA.
Управление подрядчиками
Назначение и задачи процесса. Виды деятельности процесса. Классификация поставщиков. Управление контрактами. Связь с управлением уровнем услуг.
Формирование и предоставление отчетности по ИТ-услугам
Показатели и метрики для ИТ-услуг. Оперативная отчетность. Аналитическая отчетность. Анализ удовлетворенности потребителей ИТ-услуг.
Совершенствование ИТ-услуг
Выявление областей для совершенствования. Управление Планом совершенствования услуг (SIP).
Создание и модификация ИТ-услуг
Сбор и анализ требований к услугам. Управление SLR.
Управление процессом. Роли в процессе
Определение ролей и областей ответственности. Владелец и менеджер процесса. Владелец услуги. Менеджер по взаимодействию с заказчиками. Матрица RACI.
Управление взаимоотношениями с бизнесом
Назначение и задачи процесса. Виды деятельности. Связь с управлением уровнем услуг.
Управление процессом. Ключевые показатели и метрики процесса
Внедрение процессов. Риски и ключевые факторы успеха
Влияние процессов SLM, BRM на другие процессы и области управления
Разбор пробного экзамена
Завершение курса